CQC report explained · a residential care home
What the CQC found at 54 Monks Dyke Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2017
Rated Good; inspectors found safe, kind and personalised care, with some agency staff being used because of vacant posts.
This was an announced inspection on 15 September 2017. The inspector spent time with all four people living there, spoke with care staff, managers and two relatives, observed care, and checked care and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from abuse, medicines were managed safely, staffing was sufficient, and staff had the training and knowledge needed.
People were treated with respect and supported to communicate, make choices and be as independent as possible. They were helped to enjoy activities and keep in touch with relatives. The overall rating remained Good, the same as at the inspection on 24 September 2015.
Safe medicines
Inspectors found reliable systems for ordering, giving and disposing of medicines. Staff followed written instructions and sought medical advice when someone had difficulty taking tablets.
“There were reliable arrangements for ordering, administering and disposing of medicines.” from the report
Kind and respectful care
Staff spent time with people, supported their preferred activities and respected their private space and personal choices.
“We saw that people were being treated in a kind and respectful way.” from the report
Personalised support
Care plans focused on each person's needs, goals and communication style. Staff used photographs and personal items to help people take part in decisions.
“Each person had a written care plan that described the care they needed.” from the report
Activities and independence
People were supported to be as independent as possible and to enjoy social and occupational activities, including sailing, local dances and learning life skills.
“Records showed that people were being supported to enjoy a wide range of opportunities to engage in occupational and social activities.” from the report
Quality checks
The registered persons checked care, medicines, staff skills and fire safety. Staff had handovers and meetings to discuss people's changing needs and improvements.
“Records showed that the registered persons had regularly checked to make sure that people were receiving all of the care they needed.” from the report
Vacant posts and agency staff
minorSome care staff posts were vacant, so the home was using a relatively high number of agency staff. The manager said the same agency staff were used where possible to help them understand people's needs.
“We noted that as a result of some vacant care staff posts the service was using a relatively high number of agency staff in order to maintain a sufficient level of staff cover.” from the report
- 01How many care staff posts are vacant now, and how much agency cover is currently being used?
- 02How do you make sure agency staff understand each person's personal sign assisted language and care needs?
- 03How are people's care plans and personal goals reviewed when their needs or communication preferences change?
- 04Which activities are available now, and how are people supported to choose and take part in them?
- 05How can relatives give feedback or make a complaint, and how quickly would it be dealt with?
This was an announced comprehensive inspection covering all five questions; the previous inspection on 24 September 2015 also rated the service Good. This explanation was written from the published report of 19 October 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 54 Monks Dyke Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- October 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 29 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.