CQC report explained · a residential care home
What the CQC found at 428-430 Gillott Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found detailed risk assessments, enough staff and safe medicines practice. Staff understood how to report abuse, neglect and other risks.
- Effective?
- Good
- Staff understood people's health needs, communication methods and dietary requirements. People were supported with healthcare appointments, consent and best-interest decisions.
- Caring?
- Good
- Staff knew people well and supported them in compassionate and dignified ways. Privacy, personal routines, choice and independence were respected.
- Responsive?
- Good
- Care plans were personalised and covered health, activities, diet, medicines and mobility. People were supported to enjoy activities at home and in the community, and complaints were recorded and answered.
- Well-led?
- Good
- The manager and provider carried out regular audits and checks. Staff said they could raise concerns, and relatives were involved and kept informed.
What inspectors found, December 2018
Rated Good; inspectors found safe, kind and personalised care, with no serious risks or concerns identified.
This was an unannounced comprehensive inspection on 15 November 2018. One inspector met seven of the eight people living at the home, spoke with the manager and four staff, and contacted three relatives afterwards. The inspector also reviewed care records, medicines records, risk assessments and management checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from harm, received their medicines safely, and were supported by staff who understood their health needs and communication methods.
People were treated with kindness and dignity. They were supported to make choices, maintain independence and take part in activities inside and outside the home. The home had stayed Good since the previous inspection in March 2016.
Detailed risk planning
Risks were assessed across personal care, health, activities, diet, medicines and mobility. Plans were reviewed and updated when people's needs changed.
“We found that risks were well managed and that very detailed risk assessments were in place.” from the report
Skilled support
Staff knew people's individual communication methods, health needs and dietary requirements. They were supported with training and shadowing.
“We saw that staff had the skills and knowledge about how people liked to be supported and how each person communicated with staff when they wanted specific support.” from the report
Kind and respectful care
Inspectors saw positive relationships and support that respected privacy, dignity and personal routines.
“Relationships were friendly and positive between staff and people using the service with multiple displays of care being provided in compassionate and dignified ways.” from the report
Activities and community life
People were supported to take part in activities such as walks, ice skating, pub trips and music sessions. They also had regular access to a specialist social base.
“People were supported to participate in a range of activities away from the home and had easy, regular access to a specialist social base operated by the registered provider.” from the report
Regular management checks
The manager and provider used audits and checks to monitor care, medicines and support plans. Actions were recorded and followed up.
“The audits were viewed as opportunities to improve by the registered manager and they spoke about the outcomes from recent audits that had taken place.” from the report
Building design
minorThe home was not originally designed in line with best practice values around choice, independence and inclusion for people with learning disabilities and autism. Inspectors nevertheless found that choice and independence were being encouraged.
“The care service had not originally been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance.” from the report
- 01How will you support my relative's individual communication method and make sure they can show consent, disagreement or distress?
- 02What activities are currently available outside the home, and how will you support my relative to take part in activities they enjoy?
- 03How are my relative's risk assessments and care plans reviewed when their health, mobility, diet or support needs change?
- 04What alternatives to prescribed medicines are set out in my relative's support plan, and how are medicines records checked?
- 05How will you support my relative's future care needs as they age or their abilities change?
This was an unannounced comprehensive inspection covering all five key questions; all ratings remained Good from the March 2016 inspection. This explanation was written from the published report of 19 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 428-430 Gillott Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 29 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Birmingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.
“God doesn't make people like her anymore!”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.