CQC report explained · a residential care home
What the CQC found at 38 Redgate Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risks such as falls, behaviour that challenged others, travel and handling money were assessed and guidance was available. Inspectors found enough suitably skilled staff and safe medicines management.
- Effective?
- Good
- People had assessments, trained and supervised staff, access to health professionals and support with food and drink. Staff used communication equipment and followed mental capacity and least restrictive practices.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. They knew people's preferences and used communication methods suited to each person.
- Responsive?
- Good
- Support plans were individualised and included people's communication methods, life stories, preferences and changing needs. People were supported with community activities, friendships and interests.
- Well-led?
- Good
- The home used audits, meetings and feedback to check and improve care. There was no registered manager at the visit, but a new manager had started and intended to apply for registration.
What inspectors found, August 2018
SENSE - 38 Redgate Court was rated Good; inspectors found safe, kind and personalised care, with a new manager awaiting registration.
This was a comprehensive, announced inspection on 10 July 2018. One inspector observed the home, spoke with one person and three staff, reviewed two care plans, and checked training, complaints, audits and other records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from abuse, risks were recorded, medicines were managed safely and staffing met people's needs.
People were supported by staff who knew them well. Inspectors found that care plans reflected people's communication needs, choices, interests and routines. People were supported to stay independent, use local services and take part in activities.
The overall Good rating was unchanged from the previous inspection in March 2016. There was no registered manager when inspectors visited because the previous manager had left four days earlier. A new manager had started and said they would apply to become registered.
Safe staffing and medicines
Inspectors found enough staff with the right skills to meet people's needs. Medicines were stored, given and recorded safely.
“People were safe because potential risks to people had been recognised and information on how to minimise risks had been recorded as guidance for staff to follow.” from the report
Kind, respectful care
Staff knew people well and communicated in ways they could understand. People were treated with dignity and supported to remain independent.
“This showed us that people were looked after and cared for in a kind and considerate way.” from the report
Personalised support
Care plans included people's life stories, likes, dislikes, communication methods and preferences. Staff used this information to offer suitable choices.
“We saw comprehensive and individualised care plans which detailed, for example, the methods of communication for each person so that their choices were promoted and respected.” from the report
Activities and inclusion
People were supported to take part in activities, use the community and continue their interests and friendships outside the home.
“People continued to be supported by staff to access the community and follow their interests.” from the report
Quality monitoring
The home used audits, meetings and feedback from people and relatives to identify improvements and follow up actions.
“This meant that the audits were robust and issues that had been actioned to improve the home had been followed through by staff.” from the report
No registered manager at the visit
minorThe previous registered manager had left shortly before the inspection. A new manager was in place, but had not yet become registered.
“The manager told us they would be applying to CQC to become registered.” from the report
- 01What is the progress of the new manager's application to become registered with CQC?
- 02How will you assess and review my relative's individual risks, including falls, travel or handling money if relevant?
- 03How will you support my relative's preferred way of communicating and make sure their choices are understood?
- 04What activities, community outings and opportunities for friendships would be available for my relative?
- 05How would you support my relative's health appointments and communicate their needs to health professionals?
This was a comprehensive inspection covering all five key questions, with observations, one person's views, two care plans and records about how the home was run. This explanation was written from the published report of 3 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 38 Redgate Court
2 rated inspections over 2 years: the service has held its Good rating throughout.
- August 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 29 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Peterborough
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,370 a week. 34 can care for a couple. 11 years' experience on average.
“I honestly feel lucky to have found her and have already booked her for another visit.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.