CQC report explained · a residential care home
What the CQC found at 37 Redgate Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home used PPE safely, arranged testing, followed infection control guidance and had plans to manage an outbreak. The provider also said it had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This question was not inspected or rated in this targeted inspection.
- Caring?
- Good
- This question was not inspected or rated in this targeted inspection.
- Responsive?
- Good
- This question was not inspected or rated in this targeted inspection.
- Well-led?
- Good
- This question was not inspected or rated in this targeted inspection.
What inspectors found, January 2022
Inspected but not rated; inspectors found good COVID-19 infection control and visiting arrangements.
This was an announced, targeted inspection on 6 January 2022. The inspectors focused on infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures were affecting the home.
The inspectors were assured that the home used personal protective equipment safely, arranged testing, followed visiting guidance and kept its infection control policy up to date. They also found regular cleaning, temperature checks and observations.
The home had plans for a possible outbreak. The provider also told inspectors that it had measures to manage COVID-19-related staffing pressures.
The home was inspected but not rated. This means the visit did not give a full quality rating for the home or a rated result for all five questions.
Infection control
The home followed government COVID-19 guidance for staff and visitors. Visitors were checked when they arrived.
“The provider ensured current government guidelines in relation to COVID-19 were being followed by staff and visitors to reduce the risk of infection to people living at the home.” from the report
Cleaning and supplies
The home had good supplies of PPE and cleaning products. Its daily cleaning included frequently touched areas.
“The service maintained good levels of PPE and cleaning materials. Daily cleaning schedules included touchpoint areas.” from the report
Testing and vaccinations
Regular checks and testing were arranged for people, staff and visitors. People and staff had received vaccinations in line with government guidance.
“The registered manager had systems in place to ensure regular testing for people, staff and visitors.” from the report
Outbreak planning
The home had plans in place to respond if there was an infection outbreak.
“The registered manager had contingency plans in place in the event of an outbreak.” from the report
Inspectors raised no specific concerns in this report.
- 01What measures are currently in place if COVID-19 or other illness causes staffing pressures?
- 02How are visits arranged now, and how would visiting work during an outbreak?
- 03How are testing, vaccination checks and infection control arrangements managed today?
- 04What plans are in place to manage an infection outbreak?
- 05How does the home support people with both hearing and sight difficulties, and what care can it provide given that it is not registered to provide nursing care?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated and the other quality questions were not assessed. This explanation was written from the published report of 20 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2017
Rated Good; inspectors found safe, kind and personalised care, and the home remained Good since the previous inspection.
This was an unannounced comprehensive inspection on 17 October 2017. One inspector spoke with two people, observed care, checked two people's care records and reviewed medicines, staffing, training, recruitment and quality checks.
The inspectors found enough staff, suitable recruitment checks, safe medicines management and up-to-date risk assessments. Staff were trained and supported, and people were helped to make choices, eat and drink well and stay healthy.
People were treated with kindness, privacy and respect. Care plans were personal and up to date, activities reflected people's interests, and people knew how to raise concerns. The home was rated Good in all five areas and overall, which means the inspectors judged the service to be meeting the relevant standards at that inspection.
Risk and medicines
People had current risk assessments, and staff knew how to keep them safe. Medicines were given as prescribed and errors were dealt with promptly.
“Potential risks to people continued to be assessed and minimised.” from the report
Kind and respectful care
Staff showed warmth and kindness. They respected people's privacy, dignity and wish to have time alone.
“Staff showed they genuinely cared about the people they were looking after.” from the report
Personalised support
Care plans reflected each person's needs and preferences. People were involved in planning their lives and activities.
“Those we looked at were written in the first person and were personalised to each individual.” from the report
Choice and independence
People were offered choices about meals, where they sat and how they spent their time. Staff encouraged independence and supported people to take part in everyday tasks.
“We try to promote independence and allow people to take risks.” from the report
Quality oversight
The manager used audits, meetings and action plans to monitor the service and address issues found.
“A range of audits continued to be in place on various aspects of the service and any issues found were addressed.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's particular hearing and sight difficulties, including communication and making choices?
- 02What nursing or other healthcare support would be available if my relative's health needs increased, given that the home is not registered to provide nursing care?
- 03How do you make sure staffing levels remain sufficient when several people want to go out or take part in community activities?
- 04How are medicines checked, and how would you tell us about any medicine error involving our relative?
- 05How would my relative and our family be involved in reviewing care plans, activities and any complaints?
This was an unannounced comprehensive inspection covering all five CQC questions, and the report says the service remained Good in every area since the previous inspection. This explanation was written from the published report of 14 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 37 Redgate Court
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 29 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
39 live-in carers within about an hour of Peterborough
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,370 a week. 34 can care for a couple. 11 years' experience on average.
“I honestly feel lucky to have found her and have already booked her for another visit.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.