CQC report explained · a residential care home
What the CQC found at 296-298 Warren Farm Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control arrangements were safe. This included visitor checks, PPE, testing, social distancing, hygiene and managing infections.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, April 2021
Inspected but not rated; inspectors found strong COVID-19 infection prevention and support for people's wellbeing.
This was an announced, targeted inspection on 18 March 2021. It looked at infection prevention and control because of the COVID-19 pandemic, rather than reviewing all areas of care.
The home supported up to five people with complex disabilities, with four people living there at the time. Inspectors were assured that infection risks were managed, including visitor screening, testing, PPE, social distancing, hygiene and outbreak arrangements.
Staff also helped people understand COVID-19 using picture cards, symbols and British Sign Language. People were supported to go outside each day and take part in activities. The service was inspected but not rated, so this report does not give a full quality rating.
Accessible communication
Staff used picture cards, pictorial symbols and British Sign Language to help a person understand COVID-19, PPE and testing.
“They used picture cards and pictorial symbols as well as British Sign Language (BSL) to help them to understand.” from the report
Visitor safety
Visitors were screened, tested and required to wear PPE so visits could take place safely under the guidance in force at the time.
“On their arrival at the home, visitors were screened for symptoms of COVID-19, were required to complete a lateral flow test and wear appropriate Personal Protective Equipment (PPE).” from the report
Activities and wellbeing
People were supported to go outside every day and were offered more art and craft activities to help keep them active and support their wellbeing.
“People were supported to go outside every day to local parks or for a local drive and a hot drink in order to keep people active and to support their well being.” from the report
Infection control practice
Staff were trained in handwashing and using PPE. When someone tested positive, a separate staff team supported them to isolate.
“When a person tested positive for COVID-19 they were supported to isolate in line with guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently help each person understand changes to infection control, testing and PPE?
- 02What arrangements are in place if someone tests positive for an infection?
- 03How are visitors currently screened and supported to visit safely?
- 04What outdoor, art, craft and other activities are available to people now?
This was a targeted inspection of infection prevention and control under the Safe question; the service was inspected but not rated and the other questions were not assessed. This explanation was written from the published report of 22 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2019
SENSE - 296-298 Warren Farm Road was rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced inspection on 17 September 2019. One inspector met all four people living at the home, spoke with staff, managers, relatives and a visiting professional, and checked care, medicines, complaints, safety and quality records.
The home supported up to five people with complex disabilities. Inspectors found that people were safe, treated with dignity and supported by staff who understood their communication methods and individual needs.
Staff supported people to make choices, stay independent, attend activities and maintain relationships. The home was clean, medicines were managed safely, staffing levels were suitable and relatives were involved in care planning.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. This was unchanged from the previous Good rating, published on 7 April 2017.
Safe staffing and medicines
Inspectors found enough staff to provide timely support and help people take part in activities. Medicines were administered, stored and disposed of safely.
“People received their medicines as prescribed. Systems used for the management of medicines were safe.” from the report
Personalised communication
Staff understood people's individual communication methods and received bespoke training. Communication symbols helped people understand what was happening and make choices.
“Specialist communication systems were in place to support people's communication needs.” from the report
Kind and respectful care
Staff supported people in a compassionate and dignified way. People's privacy, independence, relationships and personal choices were respected.
“We observed positive interactions between people and staff.” from the report
Activities and independence
People were supported to attend activities and places important to them, including church, football, swimming, meals out and holidays.
“The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.” from the report
Good management
Relatives, staff and professionals felt the home was well managed. Managers used audits, feedback and a development plan to monitor care.
“The registered manager regularly reviewed the quality of care people received.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's particular communication method, and what training would the staff supporting them receive?
- 02How would you assess and manage my relative's specific risks, including transfers, mobility or medicines?
- 03What activities, outings and relationships could my relative continue or develop while living here?
- 04How would you involve me and other relatives in care reviews and decisions about changing needs?
- 05How would you support my relative with food, drink, healthcare and any texture-modified or other special diet?
This was a planned but unannounced inspection covering all five CQC questions, including the premises and care provided; the previous Good rating was also reviewed and remained unchanged. This explanation was written from the published report of 7 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 296-298 Warren Farm Road
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- April 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 29 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Birmingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.
“God doesn't make people like her anymore!”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.