CQC report explained · a residential care home
What the CQC found at 2 and 10 Grove Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and risks were assessed. There were enough suitably recruited staff, but some medicines records were not countersigned and guidance for variable doses was unclear.
- Effective?
- Good
- Staff received training, supervision and support. People were supported with food, healthcare, communication and legal decisions about their care.
- Caring?
- Good
- Staff were kind, patient and respectful. People were supported to make choices, maintain relationships and develop independence.
- Responsive?
- Good
- Care plans reflected people's needs, communication methods, preferences and goals. People were supported with activities, cultural interests, complaints and end of life wishes.
- Well-led?
- Good
- There was a registered manager, an open culture and systems for gathering feedback and monitoring the service. However, the audits did not identify the medicines recording issues found during inspection.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and personalised care, with some medicines recording needing improvement.
This was an unannounced comprehensive inspection on 3 December 2018. The inspector observed care, spoke with relatives and staff, and reviewed care records, medicines, training, recruitment and management checks.
The home supported eight people with learning disabilities or autism. Seven people were living there during the inspection, with another person using the service for respite. Inspectors found people were safe, treated with kindness, supported to make choices and helped to follow their interests.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found no serious risks or concerns. They did identify that some medicines records and guidance were not always clear, and the manager said changes would be made.
Kind and respectful care
Inspectors found staff were compassionate, patient and respectful. They gave people time and supported them in the way they preferred.
“People were treated with kindness and compassion. Relatives confirmed this.” from the report
Choice and independence
People were involved in decisions about their care and daily lives. Staff supported people to communicate, make choices and build practical skills.
“People had their privacy, dignity and independence promoted.” from the report
Personalised support
Staff understood people's likes, dislikes, communication methods and routines. People were supported to follow hobbies, cultural interests and personal goals.
“People received support based on their individual needs.” from the report
Staffing and training
Inspectors found enough staff with the right skills and experience. Staff received training, supervision and additional support for people's specialist needs.
“People were supported by sufficient numbers of staff who had the right mix of experience and skills.” from the report
Family involvement
Relatives were welcomed, involved in care reviews where appropriate and kept updated through visits, meetings and newsletters.
“Staff supported people to maintain contact with their relatives.” from the report
Medicine records
needs fixingSome handwritten medicine entries had not been checked and signed by two staff. The manager said this would be corrected.
“These had not been countersigned by two staff.” from the report
Unclear variable-dose guidance
needs fixingInstructions were not clear when a person could receive different doses of a medicine, such as one or two tablets. Revised guidance was sent after the inspection.
“However, the information was not clear where the dose prescribed was variable.” from the report
- 01How do you now check that handwritten medicine entries are countersigned by two staff?
- 02How do staff know whether to give one or two tablets when a medicine has a variable dose?
- 03How do your medicine audits make sure these problems are identified promptly?
- 04How are you adapting care and staff training for the person whose health needs have recently changed?
- 05How will you support the person who is moving into the home and involve their relatives and other professionals?
This was an unannounced comprehensive inspection covering the home, care provided and all five CQC questions; the overall Good rating had continued from the inspection on 30 March 2016. This explanation was written from the published report of 23 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 2 and 10 Grove Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 29 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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