CQC report explained · a residential care home
What the CQC found at 18 Water Gate
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2017
Rated Good; inspectors found safe, kind and personalised care, with the home remaining Good since its last inspection.
The announced inspection took place in August 2017. One inspector observed care, spoke with a care worker and the registered manager, and checked two care plans and other records about care, staffing, training and quality checks.
Inspectors found that people were kept safe through risk assessments, trained staff, safe medicine systems and suitable staffing. Care plans reflected people's needs. Staff supported choice, communication, privacy, health, meals and activities in the community.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home had been rated Good at the previous inspection and remained Good. A new registered manager had been in post for about a month, with a handover from the previous manager.
Personalised care
Care plans reflected people's personalities, routines, communication needs and preferences. Staff adapted their support to each person.
“Care plans fully reflected people's needs and supported staff to provide personalised care.” from the report
Kind and respectful staff
Staff gave people time, comfort and reassurance at their own pace. They respected different preferences about physical contact.
“During our time at the home we saw that staff provided people with kind and gentle care which met their needs.” from the report
Safety and medicines
Risks were assessed and staff had guidance about safe movement, distress, seizures and medicines. Staffing was adjusted when people needed extra support.
“Medicines were safely stored and all staff had received training in the safe administration of medicines.” from the report
Choice and independence
People were involved in food preparation and daily tasks, and were supported to use communication methods such as braille and signing.
“People were supported to be involved with preparing and cooking their meals as much as possible.” from the report
Activities and community life
People took part in holidays, swimming, football matches, local events and activities linked to their interests.
“People were encouraged to access a wide range of activities which supported their hobbies and interests.” from the report
Quality monitoring
The registered manager used audits to monitor care, and records showed that identified actions had been completed.
“Records showed that audits had been appropriately completed and any actions identified had been completed.” from the report
Inspectors raised no specific concerns in this report.
- 01How are medicines taken safely when people go out into the community, including emergency medicines for seizures?
- 02How will the new registered manager maintain the stable staffing and support described in the report?
- 03How do you support people who need modified food textures, and how are their food and drink preferences recorded?
- 04How do you recognise and respond when someone cannot communicate a complaint verbally or in writing?
- 05What activities and opportunities for independence are currently available for someone with my relative's interests and abilities?
This was an announced comprehensive inspection covering all five areas: Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 10 October 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 18 Water Gate
2 rated inspections over 2 years: the service has held its Good rating throughout.
- October 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 29 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.