CQC report explained · a residential care home
What the CQC found at 11 Station Road
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, December 2018
Rated Good; inspectors found safe, caring and personalised support across all five areas.
The inspection was unannounced and took place on 29 November 2018. Inspectors spoke with people using the home, relatives, managers and staff. They observed care and checked care records, medicine records, accident reports and quality checks.
The home supported up to nine people in individual flats and shared areas. Seven people were living there during the inspection. Inspectors found that people were safe, supported by enough suitable staff and given their medicines correctly.
People had care plans that reflected their needs, choices and communication methods. Staff supported people to make decisions, stay independent, follow their interests and access health care. Relatives and staff spoke positively about the care and management.
The home was rated Good in Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as at the previous inspection.
Individual safety planning
Risks were assessed for each person, with clear guidance for staff. Positive behaviour plans described how to reduce anxiety and support safer behaviour.
“Risk assessments viewed were person centred and individualised for each person who lived at the home with clear plans in place to minimise safety.” from the report
Choice and independence
People were supported to make choices, communicate their wishes and do more for themselves. The home used visual aids and adapted equipment to help with independence.
“People were supported to make choices about how and when they were supported and to maintain their independence.” from the report
Personalised support
Staff understood people's likes, dislikes, routines and ways of communicating. People were supported to follow their interests and go out into the community.
“People received personalised care and support which was responsive to their individual needs and preferences.” from the report
Quality oversight
The home used regular audits, reviews and action plans to check care and follow up improvements. People, relatives and staff were involved in sharing their views.
“The provider had systems in place to check the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's individual risks and positive behaviour support plan?
- 02What communication methods, symbols or equipment would staff use to help my relative make choices?
- 03How do you check that medicines are given correctly and that records remain accurate?
- 04How would you support my relative to take part in activities, outings and community life?
- 05How are relatives involved in reviewing care plans and raising concerns or complaints?
This was an unannounced inspection covering all five CQC questions and the overall quality of the home; the report says the previous overall rating was Good. This explanation was written from the published report of 21 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 11 Station Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 29 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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