CQC report explained · a residential care home
What the CQC found at SeeAbility Fairways Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found suitable staffing, safe recruitment, detailed risk assessments, safe medicines procedures and infection control arrangements.
- Effective?
- Good
- Staff had appropriate training and support. People were helped to eat and drink well, access healthcare and make decisions, with the Mental Capacity Act used appropriately.
- Caring?
- Good
- Staff treated people with kindness, compassion and respect. They used different communication methods and promoted people's privacy, dignity, independence and choices.
- Responsive?
- Good
- Care plans were personalised and reflected people's needs, preferences and communication methods. People were supported to take part in activities, use the community and complain if needed.
- Well-led?
- Good
- Inspectors found strong leadership and effective quality monitoring. The home worked with families and health and social care professionals, although a new feedback system had not yet produced reviewable outcomes.
What inspectors found, August 2018
SeeAbility Fairways Residential Care Home: Rated Good; inspectors found safe, kind and personalised care with strong leadership.
Inspectors visited on 19 June 2018. The visit was announced because this is a small home for adults who may not be used to strangers entering their home. They observed care, spoke with staff and a health professional, and reviewed care plans, recruitment, training, staffing and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitable staff, safe medicines systems, detailed risk assessments and appropriate staff training. People were supported with healthcare, food, communication, activities and daily choices.
Staff were described as kind and respectful. Care plans reflected people's individual needs and preferences, and families were involved where appropriate. The home had systems to monitor quality and respond to concerns. A new feedback process had started, but its results could not yet be reviewed.
Safe staffing
The home had enough staff to meet people's needs and support community activities. Staffing records for the previous four weeks showed safe staffing levels.
“They've got the time, the right staffing levels. They genuinely put the [people] at the centre of what they do.” from the report
Personalised communication
Care plans included people's communication needs, preferences and life histories. Staff used methods such as Makaton, pictures and touch support to help people express choices.
“People's ability to express their wishes was maximised by staff who explored different ways to communicate, such as Makaton, simple sounds, pictures and 'touch support'.” from the report
Kind and respectful care
Staff understood people's emotional and communication needs. They respected people's privacy and dignity and supported independence.
“Staff treated people with dignity and any personal care was given in a way which respected people's privacy and promoted their independence.” from the report
Quality monitoring
The registered manager used audits, a service improvement plan and quality visits to monitor safety and identify improvements.
“The evidence we reviewed demonstrated that the registered manager maintained a thorough oversight of the service and continually worked to develop practice and sustain improvements” from the report
New feedback process not yet tested
minorA new system called Working Together for Change had only just been introduced. Inspectors could not yet review whether the actions identified from feedback had led to improvements.
“The 'Working Together for Change' document had been implemented just before the inspection therefore we were unable to review the outcomes of actions identified as the deadlines had not yet passed.” from the report
- 01What actions came from the Working Together for Change feedback, and what improvements have been made since the inspection?
- 02How would you support my relative to communicate pain, distress, choices or refusal of care?
- 03How do you keep risk assessments up to date for choking, mobility, pain and psychological distress?
- 04How are medicines, including as-required medicines and emergency medicines, checked and recorded?
- 05How would my relative be supported to take part in activities and access the local community?
This was an announced inspection covering all five CQC areas and included observations, discussions with staff and a health professional, and reviews of care, staffing, training and management records. This explanation was written from the published report of 7 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of SeeAbility Fairways Residential Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at SeeAbility Fairways Residential Care Home →
- May 2017
Registered with the Care Quality Commission on 25 May 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.