CQC report explained · a residential care home
What the CQC found at Barclay House Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks were assessed, medicines were managed safely, staffing levels met people's needs and recruitment checks were completed.
- Effective?
- Good
- Care plans were reviewed and updated when people's needs changed. Staff had relevant training, sought healthcare advice when needed and supported people with food, communication and decision-making.
- Caring?
- Good
- Staff knew people well and treated them with kindness, dignity and respect. People were involved in their care and encouraged to live as independently as possible.
- Responsive?
- Good
- Support was personalised and flexible. People were helped to communicate, maintain relationships, take part in activities and raise complaints.
- Well-led?
- Good
- Inspectors found strong leadership, a positive culture and effective checks on care quality and safety. People, relatives and staff were asked for their views.
What inspectors found, August 2019
SeeAbility - Barclay House Residential Home was rated Good; inspectors found safe, kind and personalised care with strong support for independence.
This was an unannounced inspection on 24 June 2019. The inspectors spoke with six people living at the home, one relative, staff and managers. They observed care and meals, and checked care, medicines, recruitment and management records.
The inspectors found that people were safe and received their medicines as prescribed. Staff understood people's needs, had suitable training and supported people to make choices and remain independent. People described staff as kind and caring.
The home was responsive to people's communication needs, interests and preferences. Inspectors also found strong leadership, regular checks on quality and an open culture where people and staff felt listened to. All five areas were rated Good, the same as at the previous inspection in November 2016.
Personalised care
Care plans described people's routines, abilities and preferences. People were involved in planning and reviewing their support.
“People were fully involved in the planning and delivery of their care and this was done in a way that encouraged independence.” from the report
Safety and medicines
Risks were assessed and staff had clear guidance to keep people safe. Medicines were given as prescribed by trained staff, with checks in place.
“Medicines were managed safely, and people received their medicines as prescribed.” from the report
Communication support
The home used specialist equipment and individual methods to help people understand information and express their views.
“The service was able to provide information in different formats for different people, such as speaking technology.” from the report
Kind and respectful staff
Staff knew people's personalities, interests and needs. Inspectors observed positive interactions and found that people were treated with dignity.
“People were supported by kind and caring staff who worked hard to promote their independence and sense of wellbeing.” from the report
Positive leadership
The management team encouraged people and staff to share their views. Quality checks were used to monitor and improve the service.
“There were effective quality assurance systems in place to assess, monitor and improve on the quality and safety of the service provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's care plan if their needs changed?
- 02What specialist communication equipment or methods could you provide for my relative?
- 03How do you make sure staffing levels are sufficient when people need one-to-one support or want to go out?
- 04How would my relative be involved in decisions about their care and daily activities?
- 05How do you respond to complaints, and how do you share learning from them?
This was an unannounced planned inspection covering all five CQC questions, with observations, discussions and checks of selected care, medicines, staff and management records. This explanation was written from the published report of 2 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2016
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
The inspection was unannounced and took place on 9 November 2016. One inspector spoke with eight people, a relative, the manager and five staff. They observed care, looked around the home and checked care, medicines, recruitment and management records.
Inspectors found that people were safe and supported by enough trained staff. Medicines were managed safely. People received help from health professionals, had personalised care records and were supported to make choices, maintain relationships and take part in activities.
Staff were patient, kind and respectful. The home was clean and well managed. Systems were in place to listen to people's views, deal with complaints and check the quality of care. The overall rating was Good, as were the ratings for Safe, Effective, Caring, Responsive and Well-led.
Kind and respectful care
Staff were patient and compassionate. They reassured people when they became anxious and respected privacy, dignity and personal choices.
“We observed staff treated people with patience and compassion.” from the report
Personalised support
Care records described people's needs, preferences and communication. Staff understood how to respond to individual behaviour and support needs.
“People's care records were detailed and personalised to meet people's individual needs.” from the report
Safe medicines
Inspectors saw medicines being given safely. Records were complete and staff had the relevant training.
“People's medicines were administered and managed safely and staff were aware of best practice.” from the report
Activities and community life
People were supported to follow their interests, use local services and maintain relationships with family and friends.
“People were supported to undertake activities and interests that were important to them.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff support each person now, including when people go into the community?
- 02What is the current position on the Deprivation of Liberty Safeguards application that was waiting for approval?
- 03How are communication aids used today to involve people who cannot fully express their views verbally?
- 04How often are care plans, behavioural guidance and health action plans reviewed?
- 05How are complaints recorded, investigated and shared with families?
This was an unannounced inspection of the overall service, covering all five CQC questions and checking care, medicines, staffing, premises and management records. This explanation was written from the published report of 15 December 2016 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Barclay House Residential Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- August 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Barclay House Residential Home →
- December 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Barclay House Residential Home →
- August 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 15 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.