CQC report explained · a residential care home
What the CQC found at SeaView Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- The inspection found good arrangements for cleaning, ventilation, protective equipment, testing, visiting and admissions. However, inspectors were only somewhat assured that infection outbreaks could always be prevented or managed effectively.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Outstanding
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, March 2022
Inspected but not rated; inspectors found good infection-control practice, but the home needed to improve how consistently staff followed guidance.
This was an unannounced, targeted inspection on 3 February 2022. It focused on infection prevention and control during COVID-19 outbreaks, and on whether staffing pressures affected care.
Inspectors found the home was clean, well ventilated and had good supplies of protective equipment. Testing, outbreak plans and extra checks helped staff respond quickly. Visiting, testing, personal protective equipment and admissions were managed in line with the arrangements inspected.
The home was rated ‘Inspected but not rated’. This means the visit did not provide a full quality rating. Inspectors were only somewhat assured that infection outbreaks could always be prevented or managed effectively, and directed the provider to resources to improve consistency.
Outbreak response
Testing and contingency plans helped the home respond quickly when COVID-19 outbreaks happened. Staffing levels were adjusted and people isolating received extra checks.
“Testing regimes supported staff to work quickly when outbreaks of Covid-19 occurred.” from the report
Clean environment
The home was clean and high-risk touch points were cleaned regularly. Inspectors also found good ventilation and supplies of protective equipment.
“The home was clean throughout. High risk touch point areas were cleaned throughout.” from the report
Staff support
Staff had access to wellbeing support and were kept informed about changes to government guidance. They said they felt valued.
“Staff were supported with their own well-being. Packages of support had been provided.” from the report
Safe visiting and protective measures
Inspectors were assured that visiting, social distancing, testing and protective equipment were being managed safely.
“We were assured that the provider was preventing visitors from catching and spreading infections.” from the report
Consistency of infection-control practice
needs fixingInspectors were only somewhat assured that outbreaks could always be prevented or managed effectively. The provider was directed to resources to help staff follow infection-control guidance consistently.
“We were somewhat assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
- 01What has the home changed to make sure staff follow infection-prevention guidance consistently?
- 02How will staffing levels be protected if there is another COVID-19 outbreak or staff shortage?
- 03How often are high-risk touch points cleaned and how is this checked?
- 04How are people who are isolating checked on and supported?
- 05How are visiting arrangements kept in line with current government guidance?
This was an unannounced targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it did not provide full ratings for the other quality areas. This explanation was written from the published report of 3 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2020
SeaView Care Home was rated Good overall, with Outstanding personalised support and activities, including end-of-life care.
This was a planned inspection on 12 March 2020. Inspectors spoke with people living at the home, relatives, staff and other professionals. They observed care and reviewed care plans, medicine records, recruitment files and management records.
The home was rated Good for Safe, Effective, Caring and Well-led. Inspectors found people were protected from abuse, received their medicines safely, had suitably trained staff and were involved in decisions about their care.
Responsive care was rated Outstanding. Inspectors found that staff helped people achieve personal wishes, stay connected with the community and receive highly individual support, including very dignified end-of-life care. The overall rating remained Good, while Responsive improved from Good at the previous inspection.
Personalised lives
Staff focused on people's histories, interests and wishes. They helped people take part in meaningful activities and achieve goals that mattered to them.
“The service truly enriched people's lives by helping people to remain engaged and stimulated and fulfil their wishes.” from the report
End-of-life care
Inspectors found highly dignified and individual end-of-life support. Staff worked with other professionals and relatives to respect people's final wishes.
“Staff delivered extremely dignified, caring, person-centred end of life care.” from the report
Kind and respectful care
People were treated with kindness and involved in decisions about their care. Staff also supported independence and respected privacy and dignity.
“People were clearly at the heart of the service and fully involved in decision making.” from the report
Safe medicines and staffing
The home used recruitment checks, medicines training and competency assessments to support safe care. Inspectors found people received the support they needed.
“Medicines were stored, recorded and administered safely.” from the report
Active quality improvement
Management used audits, feedback and incident reviews to identify improvements. Action to increase staffing during times when falls were more common reduced those falls.
“They took swift action to deploy and increased the number of staff during these times.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you find out about my relative's life history, preferences and personal goals, and turn these into everyday activities?
- 02How would you support my relative's communication needs, particularly if they have dementia, a disability or sensory loss?
- 03How are medicines checked, and how do you make sure staff remain competent to administer them?
- 04How would you involve our family in recording and reviewing end-of-life wishes?
- 05What staffing arrangements are in place during the evening, when the report says falls had previously been more common?
This was a planned comprehensive inspection covering all five key questions; the overall rating remained Good, while Responsive improved from Good to Outstanding since the previous inspection. This explanation was written from the published report of 7 May 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of SeaView Care Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- May 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- August 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Registered with the Care Quality Commission on 30 July 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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31 live-in carers within about an hour of Redcar and Cleveland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,280 a week. 29 can care for a couple. 9 years' experience on average.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.