CQC report explained · a residential care home
What the CQC found at Seaton House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks were assessed, safeguarding concerns were reported promptly, staffing levels were sufficient and medicines were managed safely.
- Effective?
- Good
- Staff had suitable training and support, and helped people with nutrition, healthcare and life goals. Some communal areas needed redecoration or refurbishment.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff listened to people's views and supported their independence and decisions.
- Responsive?
- Good
- Care plans were personalised, accessible and regularly reviewed with people. Staff supported individual goals and followed the complaints procedure.
- Well-led?
- Good
- Inspectors found an open culture, approachable leadership and effective checks on quality, training, medicines and safety. People and staff were involved in suggesting improvements.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with some areas needing redecoration.
This was a planned inspection on 17 January 2019. One inspector spoke with five people, staff, the manager and a visiting social care professional. They observed care, reviewed two care records and checked training, medicines, safeguarding, accidents and quality checks.
The home supported nine people with learning disabilities or autistic spectrum disorder. Inspectors found enough trained staff, safe medicines systems and good support with health, choices and independence. People were treated with kindness and respect, and were involved in their care plans and goals.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home was also rated Good overall. This was the same overall rating as at the previous inspection on 10 June 2016.
Safe staffing and medicines
Inspectors found enough staff with the right skills. Medicines were administered, stored and checked in line with good practice.
“There were enough staff on duty, with the right skills and knowledge to provide the care and support people required.” from the report
Choice and independence
People were supported to make decisions, manage risks and develop everyday skills such as cooking, cleaning and travelling independently.
“People were supported to maintain and develop their independence.” from the report
Personalised support
Care plans reflected people's preferences, communication needs and life goals. Staff supported people to work towards goals, including moving towards independent living.
“The care plans were written in a personalised way and used pictures as well as words to convey the content.” from the report
Kind and respectful care
People told inspectors staff were caring. Inspectors saw respectful relationships and staff responding to people's communication and emotional needs.
“We saw people and staff engaged with each other in mutually respectful ways, enjoying banter together and acknowledging individual preferences and differences.” from the report
Open leadership
People and staff described the manager as approachable. The home used meetings, surveys and audits to identify and share improvements.
“There was an open and inclusive culture within the home which enabled people who lived there, and staff, to share ideas and work in partnership with each other.” from the report
Some areas need refurbishment
minorPeople and staff said some communal areas needed improvement. Inspectors identified the kitchen, utility area and an en-suite bathroom as examples, although these issues were already included in the development plan.
“We saw some areas of the home would benefit from redecoration or refurbishment, for example, the kitchen and utility area and an en-suite bathroom.” from the report
- 01What redecoration or refurbishment has been completed in the kitchen, utility area and en-suite bathroom since the inspection?
- 02How will my relative be involved in creating and reviewing their care plan and personal goals?
- 03How will staff support my relative to develop independence while managing identified risks?
- 04How are medicines checked, and how can my relative be involved in taking or managing them?
- 05How will you support my relative if they are not ready to discuss end of life care?
This was a planned inspection covering all five key questions and the overall quality of the home; the previous overall rating was Good. This explanation was written from the published report of 5 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Seaton House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- May 2011
Registered with the Care Quality Commission on 10 May 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.