CQC report explained · a residential care home
What the CQC found at Seathorne Court Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2018
Seathorne Court Residential Home rated Good overall; inspectors found kind, personalised care but improvements were needed to the building, training and some checks.
Inspectors made an unannounced visit on 27 November 2017. They spoke with people living in the home, relatives and staff. They observed care and checked care records, staffing, training, medicines and quality checks.
People were generally safe, treated kindly and given care that was tailored to their needs. Staff supported people with meals, healthcare, activities, personal care and end-of-life wishes. The home was also found to be responsive and well managed overall.
The main weakness was the condition of parts of the building. Inspectors also found gaps in some staff training, medicines records and quality checks. The overall rating stayed Good, but the Effective rating was Requires Improvement.
Personalised support
Care plans recorded what people wanted and needed. Staff supported personal care, medical conditions, continence, skin care and daily routines.
“People received personalised care that was responsive to their needs.” from the report
Food and healthcare
People were supported to eat and drink enough, including people who needed specially prepared food. They also received help to see relevant health professionals.
“People had been supported to eat and drink enough to maintain a balanced diet.” from the report
Activities and community links
People were supported to continue hobbies, enjoy quizzes and music, celebrate birthdays and take trips into the local community.
“People told us that they were offered the opportunity to pursue their hobbies and interests and to enjoy taking part in a range of social activities.” from the report
Worn and damaged accommodation
needs fixingInspectors found broken or damaged fixtures, chipped furniture, damaged bathroom areas and unusable window handles. Some defects also created safety or hygiene risks.
“Parts of the accommodation were not designed, adapted and decorated to meet people's needs and expectations.” from the report
Safety defects
seriousBroken radiator guards, a sharp-edged light switch and a hole in flooring created hazards. The manager said these would be addressed immediately.
“These included broken radiator guards that should have been securely fixed to the wall but which came loose as soon as they were touched.” from the report
Medicine patch records
seriousStaff had not recorded where a person's skin patches had been placed. This increased the risk of using the same location repeatedly.
“care staff had not completed a record of where the patches had been used.” from the report
Staff training
needs fixingSome staff had not completed all the ongoing training that the provider said they needed. Inspectors found that staff knew how to care for people in practice.
“Although records showed that care staff had not received some of the on-going training the registered persons said they needed to keep their knowledge and skills up to date” from the report
Quality checks
needs fixingSome audits were incomplete or missing. Inspectors said this could make it harder to find and fix problems quickly.
“some of these audits were not fully recorded or were not recorded at all.” from the report
- 01Have all the damaged furniture, bathroom fittings, window handles and floor surfaces identified by inspectors now been repaired or replaced?
- 02How do you now record the locations of medicine patches, and who checks that this is done correctly?
- 03Which staff training was incomplete at the inspection, and has it now been completed?
- 04How are quality audits recorded now, and how quickly are problems followed up?
- 05How do you record how many staff are needed when people's care needs change?
This was an unannounced inspection of the whole service, including accommodation and care, and all five key-question ratings were assessed. This explanation was written from the published report of 25 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Seathorne Court Residential Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Seathorne Court Residential Home →
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 8 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.