CQC report explained · a residential care home
What the CQC found at Scott Hall Grove
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable recruitment checks, enough staff, safeguarding procedures, emergency plans and safe medicines systems. The home was clean and well maintained.
- Effective?
- Good
- Staff were trained and supported, and people were helped to make choices. Inspectors found appropriate mental capacity and liberty safeguard arrangements, and suitable support with food and drink.
- Caring?
- Good
- Staff were kind, respectful and familiar with people's needs and preferences. People were encouraged to speak for themselves and maintain their independence and dignity.
- Responsive?
- Good
- Care plans were personalised and regularly reviewed. The home supported people's preferred activities, dietary and cultural needs, and had a complaints process using plain English and pictures.
- Well-led?
- Good
- Inspectors found positive leadership, regular staff meetings and effective quality monitoring. The manager used feedback and action plans to make improvements.
What inspectors found, May 2018
Rated Good; inspectors found safe, respectful and person-centred care, with recruitment checks now in place.
This was an unannounced comprehensive inspection on 24 April 2018. The inspector spoke with people using the service, relatives, staff and a health professional. They reviewed care plans, risk assessments, medicines records, recruitment files and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitably trained staff, safe medicines arrangements, respectful care and support that followed people's choices and needs.
The home provides short breaks for people with complex learning disabilities and nursing needs. Inspectors found that people could choose activities, were supported with food and health needs, and had care plans that were reviewed regularly.
At the previous inspection, the Safe rating required improvement because some recruitment records were held at the organisation's main office and could not be checked. This had been addressed by this inspection, and the overall Good rating continued.
Safe recruitment
The five recruitment files checked contained the required references and satisfactory criminal record checks. This resolved the issue found at the previous inspection.
“We found the service had robust recruitment and selection processes which ensured only suitable staff were employed to work with vulnerable people.” from the report
Safe medicines
Medicines were stored securely, including controlled drugs. Administration, stock, disposal and return records were checked and found to be appropriately managed.
“There were appropriate arrangements in place to ensure people's medicines were safely managed, and our observations showed that these arrangements were being adhered to.” from the report
Respect and independence
Staff supported people to make choices, express themselves and take part in everyday tasks. Inspectors observed respectful and encouraging interactions.
“We observed staff interacting with people in a positive encouraging way.” from the report
Personalised support
Care plans included people's preferences, routines, likes and dislikes. Relatives were involved in sharing information and reviewing care.
“They were person-centred in the way that they were written.” from the report
Quality monitoring
The home had systems to gather feedback, check safety and monitor improvement. The manager used action plans with timescales.
“There were effective and robust systems in place to monitor and improve the quality of the service provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you check for changes in medicines or health needs before each respite stay?
- 02How will you make sure the person's care plan reflects their current preferences, routines and communication needs?
- 03What activities and outings could the person choose during their stay?
- 04How will you support the person's dietary, faith and cultural needs?
- 05How many beds are available for planned respite and emergency stays, and how is staffing matched to people's needs?
This was an unannounced comprehensive inspection covering all five CQC areas, including care, premises, medicines, staffing, recruitment and management systems. This explanation was written from the published report of 23 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Scott Hall Grove
2 rated inspections over 2 years: the service has held its Good rating throughout.
- May 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2015
Registered with the Care Quality Commission on 3 August 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Leeds
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 89 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Took his time to learn about me read my care plan and to listen to me. great companionship with lots of laughing.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.