CQC report explained · a residential care home
What the CQC found at Schankin House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable risk assessments, safety checks, staffing, recruitment and medicines systems. Infection prevention measures were also in place.
- Effective?
- Good
- People’s needs were assessed and reviewed, and staff had relevant training, supervision and experience. Inspectors noted that part of the garden was unsafe to access during nearby building work.
- Caring?
- Good
- Staff were kind and compassionate. People were supported to communicate, make choices, maintain privacy and build independence.
- Responsive?
- Good
- Care plans reflected people’s individual needs, preferences and communication methods. People were supported with activities, education, community access and family contact.
- Well-led?
- Good
- Inspectors found an open management culture, regular staff communication and systems for reviewing quality. Relatives and staff were involved in giving feedback and planning care.
What inspectors found, May 2022
Rated Good; inspectors found safe, kind and personalised care, but part of the garden was not safe to use during building work.
This was the home’s first CQC inspection since it registered in December 2020. One inspector visited on 31 March 2022, with 24 hours’ notice. They observed care, spoke with staff and a relative, and checked care files, staff records, medicines, food and management records.
The home supported three people with learning disabilities and other health and support needs. Inspectors found that people were safe, treated with kindness and supported to make choices. Staff understood people’s communication needs, encouraged independence and supported activities at home, in education and in the community.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means inspectors found consistently good care and management at the time of the visit. The home was not providing end-of-life care during the inspection.
Kind and respectful care
Staff were observed treating people with kindness and compassion. Care was described as person-centred and focused on dignity.
“We observed staff showed kindness and caring when interacting with and caring for them.” from the report
Communication and choice
Staff understood how people communicated, including through body language, pictures, objects and Makaton. People were supported to make choices about daily life.
“We observed, for example, how staff communicated effectively with a person using body language, pictures and objects.” from the report
Promoting independence
Care plans recorded what people could do for themselves. Staff encouraged people to develop everyday living skills rather than doing everything for them.
“This enabled people to gain certain independent living skills such as cleaning and taking dirty clothing to the laundry.” from the report
Activities and community life
People were supported to take part in chosen activities, education and community visits. They were also supported to keep in touch with their families.
“The service supported people to participate in their chosen social and leisure interests on a regular basis.” from the report
Good management and teamwork
Staff knew their roles and had regular meetings, training and supervision. Relatives said the manager was approachable and kept them informed.
“There was an open and transparent management culture.” from the report
Garden temporarily unsafe
needs fixingBuilding work next door affected part of the garden, which was not safe for people to access at the time of the inspection. The manager said they would address this.
“We noted that part of the back garden was affected by this work and it was not safe for people to access it.” from the report
- 01Has the garden now been made safe, and how were people supported while access was restricted?
- 02How will you make sure staff continue to use each person’s preferred communication method?
- 03How are people’s care plans and risk assessments reviewed when their needs or activities change?
- 04How do you check medicines are administered correctly and deal with any errors?
- 05How are relatives involved in reviewing care and raising concerns?
This was a planned first inspection covering all five CQC questions, including infection prevention and control, after the home registered in December 2020. This explanation was written from the published report of 10 May 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Schankin House
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020
Registered with the Care Quality Commission on 18 December 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Barking and Dagenham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 79 can care for a couple. 10 years' experience on average.
“She is a safe pair of hands and her years of experience certainly shine through.”
“Charity would take Nan on holidays day trips and shopping adventures”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.