What the CQC found at Scarborough House

People and relatives consistently described staff as kind, caring and respectful. Inspectors also observed unhurried and considerate support.

“Without exception, all the people and relatives we spoke with told us staff were kind and caring.” from the report

People's routines, choices, communication needs, hobbies and cultural needs were considered. People and relatives were involved in care planning.

“People received personalised care that met their individual needs.” from the report

Inspectors found enough staff to meet people's needs. Medicines were stored and given safely, with staff training and competence checks in place.

“Medicines were managed safely. People told us they received these when they needed them and the records we looked at confirmed this.” from the report

The home worked with health and social care professionals. Inspectors found that staff reported health concerns promptly and followed professional advice.

“A healthcare professional said staff were quick to report any concerns to them about people's health.” from the report

People, relatives and staff were encouraged to give their views. Inspectors found that the provider and manager were approachable and that quality was regularly reviewed.

“The provider and home manager had instilled an open, inclusive and person-centred culture within the home.” from the report

Some recruitment files did not contain a full employment history, and identity checks had not always been recorded. The provider said it would change the process immediately.

“A full employment history had not always been captured as is required.” from the report

The recruitment audit did not identify that all required checks had not been recorded before some staff were employed. The provider described this as an oversight and reviewed the monitoring.

“The audit of recruitment files had failed to notice that not all the required checks on staff had been made prior to them being employed.” from the report