CQC report explained · a residential care home
What the CQC found at Scarborough House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People had up-to-date risk assessments, enough skilled staff and safe medicine systems. The home was clean and had infection control supplies.
- Effective?
- Good
- Care needs were assessed before stays, and staff had training and supervision. People were supported with food, healthcare, consent and any required legal safeguards.
- Caring?
- Good
- Staff knew people well and treated them with kindness, privacy and dignity. People and relatives were involved in care planning.
- Responsive?
- Good
- Support plans reflected people's needs, communication methods and personal histories. People were supported with activities, community links and complaints.
- Well-led?
- Good
- Managers used audits, surveys and action plans to monitor the service. People, relatives and staff could speak openly with management.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and personalised care with effective management and no serious concerns.
This was an unannounced comprehensive inspection on 21 December 2018. One inspector visited, observed staff and people, spoke with relatives and staff, and reviewed care, medicine, staff and management records.
The home provides short breaks for young adults with learning and physical disabilities who need help with personal care. Inspectors found people were safe, medicines were managed correctly, staffing was sufficient and the building was clean and adapted to people's needs.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The rating stayed the same as at the previous inspection, and the report found no serious risks or concerns.
Safe staffing and medicines
Inspectors found enough staff with the right skills, effective recruitment checks and safe medicine handling.
“There were enough staff on duty with the correct skills to support people with their assessed needs.” from the report
Staff training
Staff had induction, ongoing training and supervision. Training included practical experience of the support people received.
“Staff received an induction process and on-going training.” from the report
Kind and dignified care
Staff knew people well and supported them in a calm and respectful way, while protecting their privacy and dignity.
“People were treated with privacy and dignity. Personal care and support was carried out in people's bedrooms or bathrooms.” from the report
Quality checks
The home used regular checks of care plans, medicines, health and safety and fire records. Issues found were put into action plans.
“The registered manager and provider carried out a number of quality audits.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and update my relative's risk assessments each time they use the home?
- 02What support can you provide for my relative's communication needs, including if they cannot communicate verbally?
- 03How will you manage my relative's medicines, nutrition and any specialist health needs during a short break?
- 04What activities and community links would be available during my relative's stay?
- 05How will you involve our family in care planning and share information when the stay ends?
This was an unannounced comprehensive inspection covering all five key questions, with additional detailed work on oral health as part of a national review. This explanation was written from the published report of 22 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Scarborough House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Hertfordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 82 can care for a couple. 12 years' experience on average.
“She handled the new situation in front of her with such professionalism and I felt I could trust her 100%.”
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.