CQC report explained · a residential care home
What the CQC found at Saxon Lodge Residential Home Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, social distancing, cleanliness and outbreak planning. The provider also described measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This was not assessed in this targeted inspection.
- Caring?
- Good
- This was not assessed in this targeted inspection.
- Responsive?
- Good
- This was not assessed in this targeted inspection.
- Well-led?
- Good
- This was not assessed in this targeted inspection.
What inspectors found, February 2022
Saxon Lodge Residential Home Limited was inspected but not rated; inspectors found good infection control and visiting arrangements during the COVID-19 pandemic.
This was an unannounced, targeted inspection on 10 February 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements, and whether COVID-19-related staffing pressures were affecting the home.
Inspectors were assured that the home used protective equipment safely, arranged testing, followed distancing guidance, and had plans to manage infections. They found the building clean and without unpleasant smells.
Visitors could arrange visits, spend time with relatives in their rooms without a time limit, and use a separate entrance and room during an outbreak. The inspection did not produce a rating for the overall service or for Safe.
Infection control
Inspectors were assured that the home had suitable measures to prevent and manage infections. Staff had infection control training and could access PPE quickly.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Visiting arrangements
Visitors could spend time with their relative in their room without a time limit. The home also had separate arrangements for visits during an outbreak.
“Visitors spent time with their loved one in their rooms and there was no time restriction.” from the report
Clean premises
Inspectors found the building clean and without unpleasant smells.
“The building was clean and odour free.” from the report
Maintaining relationships
The home supported people to stay connected, including finding ways for residents to talk when social distancing prevented visits between rooms.
“Staff supported people to maintain relationships following guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01What measures are currently in place if COVID-19 or another infection affects the home?
- 02How are visits arranged now, and what happens to visiting during an outbreak?
- 03How does the home manage staffing pressures when staff are absent because of illness or COVID-19?
- 04How often do staff complete infection control training and COVID-19 testing?
- 05What arrangements are in place to help residents maintain relationships if normal visits are restricted?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not assess the other key questions or provide an overall rating. This explanation was written from the published report of 24 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2020
Saxon Lodge Residential Home Limited was rated Good; inspectors found safe, kind and personalised care, with management improvements maintained.
This was an unannounced inspection on 10 March 2020. The inspector spoke with five people and five staff, observed care in communal areas, and checked care, medicine, recruitment, training and management records.
People said they were happy and felt safe. Inspectors found that risks were assessed, medicines were managed safely, staffing levels met people's needs, and staff had suitable training.
People were treated with dignity and respect. Their food, health, activities, communication, relationships and end of life wishes were supported in ways that reflected their preferences.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Safe and Well-led had improved from Requires Improvement at the previous inspection. The home did not have a registered manager at the time, but the manager was applying to register again.
Risk and medicines
Risks were assessed with guidance for staff, and accidents were reviewed to reduce the chance of them happening again. Medicines were administered as prescribed and records were accurate.
“Accidents and incidents had been recorded. These had been analysed to identify any trends or patterns.” from the report
Kind and respectful care
Inspectors saw staff speaking kindly, protecting privacy and supporting people to remain as independent as possible.
“People told us staff were kind and compassionate.” from the report
Personalised support
Staff knew people's preferences and care plans included how people wanted to be supported. Activities were based on people's interests and helped them stay involved.
“Each person had a care plan, this detailed people's choices and preferences.” from the report
Improved oversight
The improvements identified at the previous inspection had been maintained. Audits covered areas such as medicines, recruitment, training and the environment.
“At this inspection the improvements had been maintained.” from the report
Manager registration
needs fixingThe home did not have a manager registered with CQC when inspectors visited. The manager was in the process of applying to register again, and the provider was legally responsible for how the home was run.
“The service did not have a manager registered with the Care Quality Commission.” from the report
- 01What is the current position of the manager's CQC registration?
- 02Who is legally responsible for the home while registration is being completed?
- 03How are risks, accidents and incidents reviewed, and what changes have resulted?
- 04How are activities matched to each person's interests and abilities?
- 05How can relatives raise a concern, and how will it be recorded and answered?
This inspection looked at the care, premises and all five CQC questions, using conversations, observations and records; it was carried out as a planned inspection based on the previous rating. This explanation was written from the published report of 2 April 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Saxon Lodge Residential Home Limited
6 rated inspections over 5 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Saxon Lodge Residential Home Limited →
- April 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Saxon Lodge Residential Home Limited →
- March 2019Requires improvementup from InadequateSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2018Inadequatedown from Requires improvementSafe: InadequateEffective: InadequateCaring: InadequateResponsive: Requires improvementWell-led: Inadequate
- August 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- April 2016Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- March 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- January 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 26 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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