CQC report explained · a residential care home
What the CQC found at SASA Homes Waverley Garden
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable safeguarding systems, risk assessments, staffing and recruitment checks. Medicines, infection control, premises checks and incident reporting were also managed safely.
- Effective?
- Good
- People had assessments and care plans based on their needs and goals. Staff had relevant training, people were supported with food and healthcare, and the home followed the principles of the Mental Capacity Act.
- Caring?
- Good
- Staff treated people with kindness and compassion. People were supported to communicate their views, make choices, maintain privacy and develop independence.
- Responsive?
- Good
- Care plans were personalised and covered communication, health and daily support. People could choose activities, access the local community and keep in contact with relatives.
- Well-led?
- Good
- Inspectors found approachable management, a positive culture and clear roles. Audits, reviews, staff meetings and improvement plans were used to monitor and improve the service.
What inspectors found, May 2023
Rated Good; inspectors found safe, kind and person-centred care for autistic people and people with learning disabilities.
Inspectors visited on 4 May 2023. They reviewed care records, staff recruitment and supervision records, medicine records and management documents. They spoke with staff and a relative, and observed how people were supported.
The home was supporting two people, both autistic or with learning disabilities. Inspectors found enough suitably trained staff, safe medicines management, appropriate risk assessments and clean premises. People were supported to communicate, make choices, stay in touch with relatives and take part in activities.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the first inspection since the home registered in November 2021.
Person-centred care
Staff understood people's individual needs and provided care based on their preferences, communication and support plans.
“Staff provided kind, caring, person-centred care and support.” from the report
Choice and communication
People were supported to make choices using methods suited to them, including signing, pictures, gestures and symbols.
“People were supported to make choices by staff who used alternative communication methods such as signing to support speech and pictorial communication.” from the report
Safe staffing and medicines
Inspectors found enough staff with the right skills, robust recruitment checks and medicines records without gaps.
“There were sufficient staff available with the right skills and experience to meet the individual needs of people who used the service.” from the report
Positive atmosphere
The management team worked directly with people and staff described an approachable culture. A relative also described the home as relaxed, comfortable and homely.
“The management team had developed a very positive culture which placed people at the centre of the service.” from the report
Activities and relationships
People were supported to take part in activities they enjoyed, use local facilities and maintain contact with family and friends.
“Staff supported people to access local communities such as going shopping.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure each person's communication plan remains up to date?
- 02How do you cover shifts when a member of staff is unable to work?
- 03How are people and their relatives involved when care plans and risk assessments are reviewed?
- 04What activities and community opportunities are currently available for each person?
- 05How do your medicine audits identify and deal with any future errors or missed doses?
This was the first inspection and assessed all five CQC key questions, including infection prevention and control under Safe. This explanation was written from the published report of 17 May 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of SASA Homes Waverley Garden
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2021
Registered with the Care Quality Commission on 18 November 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Barking and Dagenham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 79 can care for a couple. 10 years' experience on average.
“She is a safe pair of hands and her years of experience certainly shine through.”
“Charity would take Nan on holidays day trips and shopping adventures”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.