CQC report explained · a residential care home
What the CQC found at Sandtoft Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2017
Rated Good; inspectors found safe, kind and well-organised care, with one medicines recording discrepancy dealt with during the visit.
The inspection was unannounced and took place on 13 October 2017. One inspector observed care, spoke with people, relatives, staff and health professionals, and checked care plans, medicines records, staff files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from abuse, medicines were generally handled safely, staff were trained, and people received suitable food and healthcare.
People were treated with respect and involved in choices about their daily lives. Care plans were kept under review, activities were available, complaints information was provided, and audits and meetings were used to monitor the service.
The home remained Good, matching its rating at the previous inspection. A manager was going through the CQC registration process and was supported by the area manager.
Kind and respectful care
People were supported respectfully and discreetly. Inspectors saw staff giving people time to understand and reply, while maintaining a relaxed atmosphere.
“Staff spoke with people in a respectful way, giving people time to understand and reply.” from the report
Good care planning
Care files described people's communication, dependency, nutrition and personal care needs. Plans were reviewed regularly to reflect changing needs.
“The care files contained a series of assessments that were reviewed monthly to monitor the person's health and welfare.” from the report
Staff training and support
Staff completed induction and relevant training, including safeguarding, moving and handling, dementia care and food hygiene. Regular supervision was also in place.
“There was evidence of a robust supervision and appraisal system in place for the staff group.” from the report
Food and nutrition
People had suitable food and drink, with their preferences and dietary needs known by the cook. Snacks and drinks were offered during the day.
“The food offered by the home was hot and tasty and was enjoyed by the people living in the home.” from the report
Quality monitoring
The home used regular audits, surveys and meetings to check care and safety. Policies and health and safety records were kept up to date.
“The manager had systems and resources available to them to monitor the quality of the service and drive improvement.” from the report
One medicines discrepancy
minorInspectors found one discrepancy when checking medicines records against medication packs. The manager took immediate action, and the overall medicines rating remained Good.
“We found one discrepancy and the manager took immediate action.” from the report
- 01What was the medicines discrepancy found during the inspection, and what action was taken to prevent it happening again?
- 02Has the manager completed the CQC registration process, and who is responsible for the home while this is ongoing?
- 03How often are care plans reviewed, and how are families involved when a person's needs change?
- 04What activities are currently available, and how are residents' preferences used to plan them?
- 05How are relatives told about changes in a person's health or care?
This was an unannounced inspection covering all five CQC questions, including care, medicines, staff support, records and how the home was managed. This explanation was written from the published report of 30 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sandtoft Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- November 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 18 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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40 live-in carers within about an hour of Wirral
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Most charge £980 to £1,230 a week. 37 can care for a couple. 8 years' experience on average.
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