CQC report explained · a residential care home
What the CQC found at Sandrock House Residential Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found suitable risk assessments, safe medicines systems, enough staff and safe recruitment checks.
- Effective?
- Outstanding
- Staff were trained and supported to do their jobs well. The home had particularly strong systems for monitoring weight, preventing malnutrition, supporting people with dementia and working with health professionals.
- Caring?
- Outstanding
- Inspectors observed exceptionally kind, patient and respectful care. Staff supported people's dignity, independence, relationships and end-of-life wishes.
- Responsive?
- Good
- Care plans reflected people's needs, preferences and choices. People had activities and outings, and inspectors found that complaints were handled promptly and appropriately.
- Well-led?
- Good
- People, relatives and staff were involved in decisions and could suggest improvements. Managers used audits, meetings and feedback to monitor and improve the home.
What inspectors found, December 2017
Sandrock House Residential Care Home was rated Outstanding overall; inspectors found exceptionally caring and effective support, with the other areas rated Good.
The inspection was unannounced and took place on 5 September 2017. Inspectors spoke with people living in the home, relatives and staff. They observed care, checked care records, medicines, staffing, training and the systems used to monitor quality.
The home was rated Outstanding overall. Care was especially strong in helping people achieve good outcomes and in the kindness, dignity and respect shown by staff. Inspectors also found the home safe, responsive and well-led, with each of these areas rated Good.
The report says the home had improved since the previous comprehensive inspection in March 2015, when it was rated Good. The home had developed recognised work in end-of-life care, nutrition, dementia care and staff health observations.
Kind and respectful care
Inspectors saw staff being patient, gentle and considerate. Care was centred on people's dignity, preferences and independence.
“We observed staff speak in a gentle and considerate manner to people at all times.” from the report
Strong nutrition support
The home monitored people's weight and acted when there was a risk of malnutrition. It used food, drinks and regular monitoring before seeking further professional help where appropriate.
“This process had also reduce the number of referrals made to the dieticians, as appropriate action had been taken before people required professional intervention.” from the report
Well-trained staff
Staff received regular training, supervision and appraisals. Training included dementia care and basic health observations.
“People received care from staff who were skilled and had the knowledge to carry out their responsibilities.” from the report
Good end-of-life support
The home had achieved the Gold Standards Framework for End of Life Care. Inspectors found that its learning had been built into everyday practice and family support.
“The management team and staff were committed to providing high quality end of life care” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative if they began losing weight or were at risk of malnutrition?
- 02What dementia care training have the staff who would support my relative completed?
- 03How are medicines that are prescribed to be taken only when needed recorded and reviewed?
- 04What activities and outings would match my relative's interests and abilities?
- 05How would you involve our family in care plan reviews and decisions about end-of-life care?
This was an unannounced inspection covering all five key questions, with 34 people living in the home at the time. This explanation was written from the published report of 6 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sandrock House Residential Care Home
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- December 2017Outstandingcurrent ratingup from GoodSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: GoodWell-led: Good
Read what inspectors found at Sandrock House Residential Care Home →
- March 2015GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- June 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 13 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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