CQC report explained · a residential care home
What the CQC found at Sandpiper
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, June 2018
Rated Good; inspectors found safe, caring and responsive support, but some staff training was not always up to date.
This was an unannounced comprehensive inspection on 3 June 2018. One inspector spoke with people, relatives, staff, managers and healthcare professionals. They also checked care records, staff files, medicines, audits and policies.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People were protected from abuse, risks were assessed, medicines were managed properly and staffing levels met people's needs.
People were treated with kindness and respect. Their care was planned around their choices, communication needs, health, interests and independence. The home had remained Good since the previous comprehensive inspection in March 2017.
Safeguarding improved
The home reported safeguarding concerns to the local authority and the CQC as required. This was an improvement from the previous inspection.
“At this inspection, we found that all incidents reported to the current registered manager were reported to the local authority and the commission as required” from the report
Individual risk support
Risk assessments were up to date and gave staff clear information about how to support people safely.
“Risk assessments were comprehensive and up to date.” from the report
Kind and respectful care
People were supported patiently and their privacy, dignity, communication and independence were respected.
“People's individual choices were recorded and records described how staff were to respect people's privacy and dignity.” from the report
Activities and independence
People were supported to enjoy hobbies, attend activities and develop independence in the home and community.
“Staff told us and we saw people were supported to pursue their hobbies and interests in the local area.” from the report
Quality checks
The provider used regular checks, meetings and action plans to monitor safety and improve the service.
“The provider had systems and processes to check on quality and safety included daily, weekly and monthly monitoring” from the report
Some training was out of date
needs fixingThe report says staff training needed to help them meet people's needs was not always up to date. The home did keep a training schedule and provided a range of training.
“The training provided to staff to enable them to meet people's care and support needs was not always up to date.” from the report
- 01Which staff training was not up to date at the inspection, and has it now been completed?
- 02How do you check that staff understand each person's risk assessment and support plan?
- 03How will you keep staffing consistent and limit the use of agency staff?
- 04How are people and their relatives involved when care plans and risks are reviewed?
- 05How are complaints recorded, investigated and used to make improvements?
This was an unannounced comprehensive inspection covering all five CQC questions; inspectors could not speak with everyone because some people's communication was limited. This explanation was written from the published report of 22 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sandpiper
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 18 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of North Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,050 to £1,320 a week. 19 can care for a couple. 12 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.