CQC report explained · a nursing home
What the CQC found at Sandown Park Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found effective safeguarding, risk assessment, staffing, medicines and infection-control systems. The home had also acted on a previous fire-safety recommendation.
- Effective?
- Good
- Staff were well trained and supported. People’s nutrition, hydration, healthcare needs and mental-capacity rights were managed well.
- Caring?
- Outstanding
- Inspectors saw gentle, unhurried and respectful care. People were offered choices, involved in care planning and supported to remain as independent as possible.
- Responsive?
- Outstanding
- Care was highly personalised to people’s routines, preferences, backgrounds and interests. Activities, dementia-friendly spaces and end-of-life care were tailored to individual needs.
- Well-led?
- Outstanding
- People, relatives and staff described visible and approachable leadership. The home used audits, partnerships, research and innovation to improve care.
What inspectors found, March 2018
Rated Outstanding overall; inspectors found kind, personalised care and strong leadership, with only minor concerns about staff continuity and some care-plan detail.
The unannounced inspection took place on 9 and 10 January 2018. Inspectors spoke with people living at the home, relatives, staff and visiting health professionals. They reviewed care records, staff files and management records.
The home was rated Good for Safe and Effective. Inspectors found suitable staffing levels, safe medicines management, clean premises, regular risk checks and good staff training. People’s food, drink, healthcare and legal rights were also well supported.
Caring, Responsive and Well-led were rated Outstanding. Inspectors saw gentle and respectful care, detailed personal care planning, varied activities and strong leadership. The overall Outstanding rating means the home was judged to provide exceptionally good care at the time of this inspection.
Strong safety systems
Inspectors found that risks were assessed and reviewed, medicines were managed safely, staffing was sufficient and the home was clean.
“The risk of harm to people was significantly reduced by the systems and processes in place at the service.” from the report
Skilled staff
Staff received extensive induction, training, supervision and appraisals. Inspectors found that staff understood people’s individual needs.
“Staff induction, training, supervision and performance appraisals were extensive and ensured workers had the necessary knowledge and skills to effectively support people.” from the report
Kind and respectful care
Staff gave people time, offered choices and protected their privacy and dignity. People and relatives gave very positive feedback.
“We observed good evidence of gentle and unhurried care throughout our inspection with staff providing appropriate and attentive care to people who used the service.” from the report
Personalised support
Care plans covered people’s routines, preferences, communication, culture, activities and end-of-life wishes. The home offered a wide range of meaningful activities.
“The service continued to provide outstanding person-centred care.” from the report
Effective leadership
The management team was visible and approachable. Staff worked together well, and the home used audits, partnerships and research to improve care.
“The service's management and care team were outstanding.” from the report
Continuity of carers
needs fixingStaffing levels were sufficient, but some people said there should be better continuity. Ask how often people see the same carers and how handovers work.
“There were sufficient staff deployed to meet people's needs, although people expressed there should be better continuity.” from the report
Some care-plan detail
minorMost care plans were detailed and personalised, but inspectors said some needed more information after further discussions with families.
“In some cases more information was required by staff after ongoing consultations with people's families.” from the report
- 01How do you provide continuity of carers for each person, and how do you respond when people say this could be better?
- 02How are care plans updated after discussions with relatives and as staff learn more about the person?
- 03How would you involve my relative and our family in care planning and best-interest decisions if they could not make a particular decision?
- 04What activities are available for people living with dementia or people who are less able to walk?
- 05How do you check that medicines remain safe and that any actions from medicines audits are completed?
This was an unannounced inspection of the overall service, covering all five CQC questions; Safe and Effective were rated Good, and Caring, Responsive and Well-led were rated Outstanding. This explanation was written from the published report of 4 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sandown Park Care Home
3 rated inspections over 3 years: the service has improved, from Requires improvement to Outstanding.
- March 2018Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- January 2016Goodup from Requires improvementSafe: Requires improvementEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
- November 2014Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
- March 2014
Registered with the Care Quality Commission on 28 March 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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83 live-in carers within about an hour of Windsor and Maidenhead
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“I can truly say that Peter always put Dad at the centre of everything and I know that they found a great friendship in difficult times.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.