CQC report explained · a residential care home
What the CQC found at Sandford Grove House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found safe medicine systems, suitable staffing levels, reviewed risk assessments, safeguarding training and completed recruitment checks.
- Effective?
- Good
- Staff had training, supervision and appraisals. People were supported with their health, food choices, consent and access to health professionals.
- Caring?
- Good
- Inspectors saw kind, patient and respectful interactions. Staff knew people's histories, interests, preferences and support needs.
- Responsive?
- Good
- Support plans were individual, reviewed regularly and focused on people's choices and independence. People could raise concerns and had information about the complaints process.
- Well-led?
- Good
- Managers were described as approachable and supportive. The home used staff meetings, surveys, audits and other checks to monitor and improve the service.
What inspectors found, September 2018
Sandford Grove House was rated Good; inspectors found safe, kind and person-centred care with effective management.
The inspection took place on 10 September 2018 and was announced. One inspector spoke with four of the seven people living there, staff and managers. The inspector also looked at the home, support plans, medicine records, staff records and other documents.
People said they felt safe and received the support they needed. Inspectors found medicines were managed safely, staff recruitment checks were completed, and risk assessments were reviewed. Staff had training and supervision, and worked with health professionals to support people's health.
Inspectors saw kind and respectful relationships. Support plans reflected people's needs, choices and interests, and people were supported to be independent. The home had complaint and quality-checking systems. All five areas were rated Good, continuing the rating from the previous inspection.
People felt safe
People told inspectors they felt safe and received the support they needed. Staff understood safeguarding responsibilities and knew how to report concerns.
“I feel safe here. Safer than I have been before.” from the report
Safe medicines practice
Medicine records were complete and medicines matched the records. Controlled medicines had the required storage and recording arrangements, with regular audits.
“The medicines stored corresponded to the medicines recorded on MAR.” from the report
Kind relationships
Inspectors saw friendly, respectful interactions. Staff knew people well and supported their dignity, choices and wellbeing.
“We saw in all cases people were cared for by staff who were kind, patient and respectful.” from the report
Personalised support
Support plans included people's needs, interests, preferences and wishes. Plans were reviewed and focused on independence.
“The plans focussed on promoting independence. The plans showed that people had been involved in developing their support plans” from the report
Open management
Staff described managers as approachable and supportive. The home used meetings, surveys and audits to check the quality of its work.
“We found a welcoming, open and positive culture at the service that was encouraged and supported by the registered provider and registered manager.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff are on duty during the day and night now, and how would this change if my relative's needs increased?
- 02How are support plans reviewed with residents, and how would my relative's mental health risks and preferences be recorded?
- 03How are medicines, including any medicines prescribed as needed, checked and audited now?
- 04How will my relative be supported to make choices, leave the home, maintain independence and keep in touch with family?
- 05What improvements or changes have been made since the September 2018 inspection?
This was an announced inspection covering all five key questions and the overall rating; the report says the shorter format was used because the Good rating had not changed. This explanation was written from the published report of 20 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sandford Grove House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- September 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 25 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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90 live-in carers within about an hour of Sheffield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 76 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Beatrice was a talent dementia carer whose professionalism and dedication allowed mums wishes to remain in her own her come true.”
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