CQC report explained · a residential care home
What the CQC found at Sancroft Community Care Limited- Sancroft Hall
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including the use of protective equipment, testing, cleaning, safe admissions and isolation arrangements. The provider also said it had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, April 2022
Sancroft Community Care Limited- Sancroft Hall had a targeted inspection and was not rated; inspectors found good infection-control and visiting arrangements.
Inspectors visited the home on 28 January 2022. This was an announced, targeted inspection focused on infection prevention and control, visiting arrangements and any staffing pressures linked to COVID-19.
Inspectors were assured that the home was managing infection risks. This included testing, protective equipment, cleaning, social distancing, safe admissions and arrangements to isolate people with COVID-19.
The home had controls for visitors, including hand cleaning, temperature checks, protective equipment and lateral flow testing. It also supported end-of-life visits and helped people stay in contact with family during periods of isolation.
The service was inspected but not rated. This report does not provide an overall rating or ratings for the other four CQC questions.
Visitor safety
Visitors had to complete infection-control checks before entering. The home also provided a place for visitors to wait for their test result.
“Visitors were required to take a COVID-19 lateral flow test and wait for a negative result prior to entering the home.” from the report
Family contact
The home supported visits for people receiving end-of-life care and used technology to help people keep in touch with relatives during isolation.
“During the COVID-19 pandemic 'lock-down' period the home had supported relatives to visit family members receiving end of life care.” from the report
Infection-control training
Staff received training on COVID-19, infection control and the safe use of protective equipment. A named infection-control lead helped ensure guidance was followed.
“All staff received training on COVID-19, infection control and the safe use of PPE.” from the report
Cleaning and infection prevention
Frequently touched surfaces were cleaned throughout the day, with care staff carrying out additional cleaning at evenings and weekends.
“Members of the housekeeping team cleaned frequently touched surfaces, such as light switches and door handles throughout the day.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection-control, testing and visiting arrangements changed since the inspection on 28 January 2022?
- 02How would you manage a new resident who needed to isolate, including their activities and contact with family?
- 03What arrangements are now in place if COVID-19 causes staffing pressures?
- 04How do you support visits for people receiving end-of-life care?
- 05What were the home's ratings for Effective, Caring, Responsive and Well-led at its previous full inspection?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not rate the service overall or assess the other four questions. This explanation was written from the published report of 1 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2021
Sancroft Community Care Limited- Sancroft Hall was inspected but not rated; inspectors found good COVID-19 infection control arrangements.
The inspection was unannounced and took place on 30 March 2021. It was a targeted inspection of infection prevention and control during the COVID-19 pandemic.
Inspectors found that the home had checks for visitors, regular testing, suitable protective equipment and cleaning arrangements. They were assured that the home was managing infection risks, admissions, visits and possible outbreaks.
The home supported visits, including visits for people receiving end of life care. It also helped people stay in contact with relatives through tablets and laptops, and provided activities for people isolating in their rooms.
The service was inspected but not rated. This report does not provide an overall quality rating or ratings for the other areas of care.
Visitor safety
Visitors had to take a COVID-19 test and wait for the result before entering. The home also used hand hygiene, temperature checks and PPE.
“Visitors were required to take a COVID-19 test and wait for a result prior to entering the home.” from the report
Family contact
The home supported safe visits, including for people receiving end of life care, and provided ways for people to keep in touch when visits were not possible.
“These arrangements enabled people to stay in contact with their loved ones, whilst keeping other people and staff safe.” from the report
Cleaning and PPE
Staff received training on infection control and PPE. Frequently touched surfaces were cleaned throughout the day.
“Members of the housekeeping team cleaned frequently touched surfaces, such as light switches and door handles throughout the day.” from the report
Support during isolation
The home provided personalised activities for people who had to stay in their rooms and used small groups for other activities.
“Where people had been confined to their rooms due to a need to isolate, staff provided personalised activities for them, such as videos, music and chats.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the home's current arrangements for visitors, including testing, PPE and appointments?
- 02How does the home support residents to keep in contact with relatives when visits are restricted?
- 03What happens if a resident tests positive for COVID-19, and where would they be cared for?
- 04How often are frequently touched surfaces cleaned now, and which staff are responsible?
- 05Can you show us the latest full inspection report and explain the ratings for caring, effective, responsive and well-led?
This was an unannounced targeted inspection of infection prevention and control during the COVID-19 pandemic; it did not assess the other four care questions or give an overall rating. This explanation was written from the published report of 25 May 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sancroft Community Care Limited- Sancroft Hall
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Sancroft Community Care Limited- Sancroft Hall →
- May 2021Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Sancroft Community Care Limited- Sancroft Hall →
- April 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018
Registered with the Care Quality Commission on 8 February 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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