CQC report explained · a residential care home
What the CQC found at Sambrook House Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable staffing, safe recruitment, updated risk assessments and trained staff who understood safeguarding. Medicines audits showed improvements, and the home had passed a recent medicines management inspection.
- Effective?
- Good
- People's needs were assessed and reviewed, and staff received training, supervision and competency checks. Inspectors found good support with food, health care and dementia care, but asked for capacity assessments to be revisited regularly.
- Caring?
- Good
- People said they were treated with dignity and respect. Staff had warm relationships with people, knew their preferences and encouraged them to make choices.
- Responsive?
- Good
- Care plans were detailed, personalised and regularly reviewed. The home provided varied activities, responded to complaints and supported people's end-of-life wishes.
- Well-led?
- Good
- The manager and provider worked closely together, used audits and feedback to monitor quality, and held regular meetings with staff. Inspectors found an open and supportive culture.
What inspectors found, March 2019
Rated Good in all five areas; inspectors found safe, kind and personalised care, with capacity assessments needing regular review.
This was an unannounced inspection on 13 March 2019. The inspector reviewed care, medicine and staff records, spoke with eight people living in the home, and talked with staff, the provider and the manager.
Inspectors found people were safe and treated with dignity and respect. Staff knew people well, responded promptly, and supported their choices. Care plans were detailed and regularly reviewed.
The food was plentiful and good quality. People could choose what to eat, and there were many activities. The home also worked with health professionals and involved relatives in care.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. It had also been rated Good at the previous inspection in June 2016.
Kind, respectful care
People told inspectors they were treated well. Staff knew people and understood how they liked to be supported.
“Without exception, people living in the home told us that they were treated with dignity and respect at all times.” from the report
Personalised care plans
The care plans reviewed by inspectors contained detailed information about people's needs, preferences and emotional and physical health.
“The care plan files we looked at were very detailed and informative, regularly reviewed and reflected the needs of the people living at the home.” from the report
Good food and choice
Inspectors saw plentiful, good-quality food and found that people could choose what they wanted to eat.
“The food served at the home was of a very high standard.” from the report
Activities and community links
People could take part in activities provided by volunteers and entertainers. The home also had strong links with local churches and the village.
“Lots of social activities were provided in the home by a small team of volunteers from the local village who had a connection with the home.” from the report
Capacity assessments to be reviewed
minorInspectors asked the manager to revisit capacity assessments and check them regularly, so they continue to reflect any changes in people's circumstances.
“We asked the registered manager to revisit capacity assessments and review them periodically to ensure that people's circumstances had not changed.” from the report
- 01How often will my relative's capacity assessments be reviewed, and what happens if their ability to make a decision changes?
- 02How will you make sure staffing levels and staff knowledge remain suitable for my relative's needs?
- 03What activities would be available for my relative, including if they prefer to spend time in their room?
- 04How would you record and follow my relative's wishes about end-of-life care?
- 05How do you involve relatives in reviewing and updating care plans?
This was an unannounced comprehensive inspection covering all five questions and both the premises and care provided. This explanation was written from the published report of 28 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sambrook House Residential Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Sambrook House Residential Home →
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 25 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Telford and Wrekin
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,200 a week. 88 can care for a couple. 10 years' experience on average.
“Knowing Mum was in Corina's care made an enormous difference to us and we knew she was in safe hands.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.