CQC report explained · a residential care home
What the CQC found at Salvete Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home used personal protective equipment effectively, managed visitors and admissions safely, supported testing, and had measures to prevent or manage infection outbreaks.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, January 2021
Inspected but not rated; inspectors were assured that infection prevention and control measures were safe during the COVID-19 outbreak.
Inspectors made an unannounced, targeted visit on 22 December 2020. They looked at infection prevention and control because the home was responding to coronavirus outbreaks.
They found several precautions in place. Visitors were restricted to essential visits, people entering had checks and wore full personal protective equipment, and staff used protective equipment when supporting people.
The home had changed its routines for medicines and personal care, separated items used by people with COVID-19, increased cleaning, and stored incoming items for 72 hours. Inspectors said they were assured about the infection control arrangements they checked.
The service was inspected but not rated. This report does not provide a full rating of the home or ratings for all five areas of care.
Visitor precautions
The home restricted visits to essential visitors and carried out checks before anyone entered.
“The service was only receiving essential visitors at the time of our inspection.” from the report
Use of protective equipment
Staff used full protective equipment when supporting people, including people with and without COVID-19.
“People were supported by staff in full PPE, whether that person was COVID-19 positive or negative.” from the report
Cleaning and infection control
The building was clean and the cleaning schedule included regular disinfection of frequently touched areas.
“The building was clean and free from clutter.” from the report
Separate handling of items
The home used separate arrangements for crockery, laundry and incoming items to reduce the spread of infection.
“A room had been designated to store all items coming into the service for 72 hours to prevent the spread of any infection entering the service.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control measures are in place now, and how have they changed since the December 2020 inspection?
- 02How are visitors currently screened and supported to avoid spreading infection?
- 03How does the home manage COVID-19 or other infection outbreaks now?
- 04How often are frequently touched areas cleaned, and how is this recorded?
- 05What is the home’s current policy for testing people using the service and staff?
This was an unannounced targeted inspection of infection prevention and control practices only; the service was inspected but not rated. This explanation was written from the published report of 13 January 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2018
Salvete Care Home was rated Good; inspectors found safe, kind and well-organised care with no serious risks identified.
This was an unannounced comprehensive inspection on 25 October 2018. Two inspectors observed care, meals and activities, spoke with people, a relative and staff, and checked care, medicines, recruitment and management records.
All five areas were rated Good: safe, effective, caring, responsive and well-led. Inspectors found enough suitably trained staff, safe medicines systems, personalised care and good support with food, drink and health appointments.
The home had a calm and friendly atmosphere. People were involved in their care, supported to make choices and encouraged to join activities. Complaints had been handled appropriately and quality checks were used to make improvements.
The previous inspection also rated the service Good. The rating stayed the same, and inspectors found no evidence of serious risks or concerns.
Staffing and recruitment
Inspectors found enough staff with different skills to meet people's assessed needs. Recruitment checks were completed before staff were employed.
“There were sufficient staff, with varying skills, on duty to support people with their assessed needs.” from the report
Kind and respectful care
Staff treated people as individuals and respected their privacy, dignity and choices. Inspectors saw calm, considerate support, including after a fall and during personal care.
“People were treated with care, kindness and compassion and they told us this was without exception.” from the report
Personalised activities
The home offered activities based on people's interests. People staying in their rooms could have one-to-one activities.
“Staff found out about people's interests and passions.” from the report
Visible management and monitoring
The management team was available throughout the week. The home used audits, meetings and action plans to check standards and make improvements.
“Quality audits in all areas such as water temperatures, equipment and care plans were completed and action plans produced and adhered to because of this.” from the report
Inspectors raised no specific concerns in this report.
- 01How are the recently introduced electronic care plans working now, and how do you check that records are kept up to date?
- 02How would you meet my relative's specific dietary needs, likes and dislikes?
- 03What activities would you offer if my relative stayed in their room or could not take part in group activities?
- 04How would you support my relative's end-of-life wishes and involve our family in planning?
- 05Who would we speak to if we had a concern, and how would it be recorded and followed up?
This was an unannounced comprehensive inspection covering all five key questions and the overall rating. This explanation was written from the published report of 29 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Salvete Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 4 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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88 live-in carers within about an hour of Bedford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
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