CQC report explained · a nursing home
What the CQC found at Saltwood Care Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that people were protected from abuse and avoidable harm. Risk assessments, medicines, infection control, recruitment and incident reporting were managed safely.
- Effective?
- Good
- This area was not inspected during this visit. Its previous rating was used when calculating the overall rating.
- Caring?
- Good
- This area was not inspected during this visit. Its previous rating was used when calculating the overall rating.
- Responsive?
- Good
- This area was not inspected during this visit. Its previous rating was used when calculating the overall rating.
- Well-led?
- Good
- Inspectors found approachable leadership, clear responsibilities, regular audits and meetings, and a culture where people and staff could give feedback.
What inspectors found, May 2022
Saltwood Care Centre rated Good; inspectors found safe, caring support and effective leadership, with some occasional staffing waits.
This was an unannounced focused inspection on 11 April 2022. Inspectors reviewed safety and leadership because information suggested possible risks. They spoke with 11 people, 12 relatives and 12 staff, and checked care, medicine, recruitment, training and quality records.
The home was rated Good for Safe and Well-led. Inspectors found clear risk assessments, safe medicines systems, suitable infection control and enough staff most of the time. People and relatives generally said people felt safe and were happy.
A new manager was in post and had started the CQC registration process. Staff described the manager as approachable, and inspectors found regular audits, meetings and action plans. The overall Good rating remained unchanged, but the other three areas were not inspected during this visit.
Clear risk management
Care plans and risk assessments were up to date and gave staff enough information to manage risks such as falls, skin damage and choking.
“Care plans and risk assessments were clear, comprehensive and up to date.” from the report
Safe medicines
Medicines were stored securely, records were accurate and staff giving medicines had been trained and assessed as competent.
“Medicines were managed safely in line with national guidance.” from the report
Strong quality checks
The home used regular audits and meetings to identify problems, share information and make improvements.
“The provider had robust quality monitoring processes in place.” from the report
Open management
The new manager encouraged people, relatives and staff to share views. Staff described the management team as supportive and approachable.
“The manager promoted a positive culture within the service where people felt empowered and involved” from the report
Occasional staffing waits
needs fixingMost people received prompt support, but some people and relatives said call bells could take longer to be answered, particularly at weekends. One person also said there was occasionally a shortage of staff.
“Some people and their relatives felt they had to wait a bit longer at weekends.” from the report
Feedback results not yet analysed
minorA residents' survey had been sent out, but its results had not been analysed by the time of the inspection.
“The results had not been analysed at the time of our inspection.” from the report
Manager registration in progress
needs fixingThere was no registered manager in post during the inspection. A new manager had started the CQC registration process.
“At the time of our inspection there was not a registered manager in post.” from the report
- 01How will you make sure there are enough staff at weekends, and how quickly are call bells answered at those times?
- 02What progress has been made with the new manager's CQC registration?
- 03What did the residents' survey show, and how have you acted on the results?
- 04How are changes in a person's needs shared with all staff, including agency staff?
- 05What were the ratings and findings for Effective, Caring and Responsive at the last comprehensive inspection?
This was a focused inspection of Safe and Well-led only; the other ratings carried over from the previous inspection published on 5 February 2018. This explanation was written from the published report of 25 May 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2022
Inspected but not rated; inspectors found good COVID-19 infection control and visiting arrangements.
This was an unannounced, targeted inspection on 16 February 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements and whether staffing pressures were affecting care.
The inspectors were assured that the home was managing infection risks. This included the use of protective equipment, testing, isolation plans, cleaning and outbreak arrangements. The building was clean and free from unpleasant smells.
Visitors were asked to arrange visits and complete a COVID-19 test before entering. They could spend unrestricted time with their relative in the person's room. The home also had separate visiting arrangements for outbreaks.
The home was inspected but not rated. This means the report does not give a quality rating for the service or a full set of ratings for all five areas.
Open visiting
Visitors could arrange visits and spend time with their relative in the person's room without a time limit. The home also had separate arrangements for visits during an outbreak.
“Visitors could spend time with their loved one in their rooms and there was no time restriction.” from the report
Infection control
Inspectors were assured that the home had effective measures for protective equipment, testing, isolation, cleaning and managing outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Clean environment
Inspectors found the building clean and without unpleasant smells.
“The building was clean and odour-free.” from the report
Maintaining relationships
Staff supported people to keep in touch with people important to them while following COVID-19 guidance.
“Staff supported people to maintain relationships following guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staffing pressures affecting people living in the home now?
- 02What happens to visits if there is a COVID-19 outbreak, and can relatives still visit in person?
- 03How often are residents and staff tested, and how quickly are the results acted on?
- 04How do you isolate someone who may have COVID-19 while supporting their wellbeing?
- 05Have the visiting, testing and vaccination arrangements changed since the inspection on 16 February 2022?
This was a targeted inspection of infection prevention and control, visiting arrangements and staffing pressures; the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 1 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Saltwood Care Centre
4 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- May 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2022Inspected but not ratedSafe: Inspected but not rated
- February 2018Goodup from Requires improvementSafe: GoodWell-led: Good
- October 2016Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- October 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- June 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 19 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
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