CQC report explained · a residential care home
What the CQC found at Salisbury Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found effective safeguarding, risk management, staffing and medicine systems. Infection prevention and incident learning were also judged to be effective.
- Effective?
- Good
- Care plans reflected people's needs and choices. Staff were trained, people were supported with food and drink and health care, and the home worked within mental capacity law.
- Caring?
- Good
- Staff were kind, patient and respectful. People were supported to communicate, make decisions and maintain their privacy and independence.
- Responsive?
- Good
- Care was personalised and included people's preferences, communication methods, hopes and wishes. People were supported with relationships, activities and complaints.
- Well-led?
- Good
- Management was visible and approachable, and staff could raise concerns. Governance checks, feedback systems and improvement planning were in place.
What inspectors found, August 2023
Rated Good; inspectors found kind, personalised care, with some work still needed in the office and garden.
The inspection took place on 26 June 2023. One inspector spoke with staff, relatives and a person using the service. They observed care and checked care plans, medicine records, incident and complaint records, training and management checks.
The home supported six people with learning disabilities or autistic people. Inspectors found that people were safe, treated with kindness and involved in decisions. Staff understood people's communication methods, supported their health and helped them take part in activities and relationships.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. These ratings were unchanged from the previous inspection, published in February 2018. The report identified that some parts of the home, including the office and garden, needed upgrading.
Kind and respectful care
Inspectors saw staff treating people with patience, kindness and respect. People's privacy and dignity were protected.
“People received kind and compassionate care. Staff protected and respected people's privacy and dignity.” from the report
Choice and independence
People could personalise their rooms and were supported to make choices. Staff used the least restrictive approach possible.
“People had a choice about their living environment and were able to personalise their rooms.” from the report
Good communication
Staff used communication methods suited to each person, including objects, pictures, body language and Makaton.
“People's communication needs were assessed and met by the provider.” from the report
Safe medicines
Medicines were prescribed, given, recorded and stored safely. Staff had regular checks of their medicines skills.
“Medicines were managed safely. People were supported by staff who followed systems and processes to prescribe, administer, record and store medicines safely.” from the report
Strong management checks
Inspectors found effective systems for monitoring quality, managing risks and protecting people's rights.
“Governance processes were effective and helped to hold staff to account, keep people safe, protect people's rights and provide good quality care and support” from the report
Office and garden need improvement
minorSome areas needed upgrading. The garden had old furniture that needed removing and did not have a table in the seating area. Management said there was a plan to improve it.
“The back garden needed some work. The garden had some items of old furniture that needed to be removed.” from the report
- 01What improvements have been made to the office and back garden since the inspection?
- 02How will you make sure staff understand my relative's preferred communication methods?
- 03How will my relative's hopes, wishes and activity plans be used in daily support?
- 04How will you keep me involved in decisions about my relative's care?
- 05How are medicines checked and staff's medicines skills reviewed?
This inspection covered all five key questions, including infection prevention and control under Safe; all five ratings remained Good. This explanation was written from the published report of 9 August 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Salisbury Road
2 rated inspections over 5 years: the service has held its Good rating throughout.
- August 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2023
Registered with the Care Quality Commission on 3 May 2023.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Waltham Forest
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,200 a week. 77 can care for a couple. 11 years' experience on average.
“Sidonia is a first class live-in carer whose dedication and thoughtfulness made her stay a happy experience.”
“Charity would take Nan on holidays day trips and shopping adventures”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.