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CQC report explained · a residential care home

What the CQC found at 1 Bedes Close

Goodpublished 28 April 2018, 8 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Inspectors found enough staff, safe recruitment, appropriate risk assessments and safe medicines management. Staff understood safeguarding procedures and how to report abuse.
Effective?
Good
Staff had relevant training, supervision and support. People received suitable food and drink, help to access healthcare, and care that followed professional advice.
Caring?
Good
Staff were kind and respectful. People had positive relationships with regular staff and were supported to make choices in ways they could understand.
Responsive?
Good
Care plans were up to date and personalised. People were supported to be independent, maintain relationships and take part in meaningful activities.
Well-led?
Good
The registered manager and provider used audits and checks to monitor quality and safety. People, relatives and staff were asked for their views.
The latest report, explained

What inspectors found, April 2018

Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.

Inspectors made an unannounced, comprehensive visit on 7 March 2018. They observed care, looked around the home, checked records and staff recruitment files, and spoke with people, relatives, staff and health professionals.

The home supported up to four people with learning disabilities. Three people were living there at the time, and the fourth bedroom was being used by night staff. Inspectors found enough staff, safe medicines practice, suitable risk assessments and a clean, well-maintained environment.

People were supported by staff who knew their needs, preferences and communication methods. Inspectors found kind care, personalised support, help with healthcare and activities, and effective checks on quality and safety.

The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. It was also rated Good at the previous inspection, so the overall rating had not changed.

What inspectors praised
  • Safe staffing and risk support

    Inspectors found enough staff and systems to manage risks while supporting people's independence.

    “There were enough staff deployed to meet people's needs. The registered manager adjusted the staffing levels to ensure people were kept safe and their needs were being met.” from the report
  • Kind, respectful care

    People had positive relationships with regular staff. Staff respected privacy, dignity, preferences and different ways of communicating.

    “People received care from regular staff which helped them to get to know each other.” from the report
  • Personalised support

    Care plans reflected people's current needs and staff understood how each person wanted to be supported. People were encouraged to be independent and take part in activities.

    “Care and support plans were up to date and reflected people's current needs.” from the report
  • Good oversight

    The manager and provider carried out regular checks on safety and quality. The report says these checks identified gaps and areas for improvement.

    “The systems and processes to check the quality and safety of the service continued to be effective.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How would you support my relative if they showed behaviour that challenged, and how would you keep everyone safe?
  2. 02How would my relative communicate choices about daily routines, activities and care?
  3. 03What activities and community outings would be available for my relative?
  4. 04How would you support my relative to attend health appointments and manage prescribed medicines?
  5. 05How would you involve my relative and our family in reviewing their care plan?

This was an unannounced comprehensive inspection covering all five CQC questions, with observations, checks of records and recruitment files, and discussions with people, relatives, staff and professionals. This explanation was written from the published report of 28 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of 1 Bedes Close

2 rated inspections over 2 years: the service has held its Good rating throughout.

  1. April 2018Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at 1 Bedes Close →

  2. February 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. August 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  4. January 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  5. January 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  6. August 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  7. December 2010

    Registered with the Care Quality Commission on 21 December 2010.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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