CQC report explained · a residential care home
What the CQC found at 1-2 Dalby View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was managing infection risks, including PPE, testing, cleaning, social distancing, admissions and outbreak prevention. The provider also said it had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2022
Inspected but not rated; inspectors found good infection control and measures to manage COVID-19 staffing pressures.
This was an announced, targeted inspection on 18 February 2022. Inspectors gave the home 24 hours' notice. They looked mainly at infection prevention and control during the COVID-19 pandemic, and asked about staffing pressures.
Inspectors found the home was clean, with extra cleaning of frequently touched surfaces. Staff had suitable personal protective equipment, training in using it, regular testing, and vaccination checks. People and their relatives could keep in touch through visits and technology.
The home was rated “Inspected but not rated”. This was not a full inspection of all five areas of care, so the report does not give a full overall quality rating.
Clean environment
The home was clean and carried out extra cleaning of surfaces that people touched often.
“The environment was clean. Additional cleaning was taking place, including of frequently touched surfaces.” from the report
PPE and staff training
Staff had suitable PPE and training in using it safely. Managers checked weekly that supplies were available.
“Staff wore appropriate PPE and there were sufficient supplies.” from the report
Testing and vaccination checks
People and staff took part in regular testing. The home checked vaccination status in line with the requirements in force at the time.
“People and staff participated in a regular testing programme.” from the report
Contact with relatives
People and relatives were supported to keep in touch through visits and different types of technology.
“People and their relatives were supported to keep in contact using a range of technology as well as visits to the home, in line with government guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you managing staffing pressures now, and have they affected people's care or routines?
- 02How often do you check PPE supplies, and what happens if supplies run low?
- 03How are infection control, cleaning and outbreak arrangements kept up to date?
- 04How do you support visits and contact with relatives under your current arrangements?
- 05How do you check testing and vaccination requirements for staff and visiting professionals now?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it did not provide ratings for the other areas of care. This explanation was written from the published report of 11 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
Rated Good; inspectors found kind, personalised care and improvements since the previous inspection.
This was a planned, unannounced inspection on 08 January 2020. Inspectors spoke with five people, one relative and six staff. They reviewed care and medicines records, staff files, training information and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, clean buildings, respectful care and personalised support. People were supported to make choices, stay independent, keep in touch with family and take part in activities.
The previous rating was Requires Improvement, with two breaches of regulation. The home had improved its environment, records and management checks. Inspectors found it was no longer in breach of regulations.
Kind and respectful care
Staff knew people well and provided patient, attentive support. Inspectors saw that people's privacy, dignity and personal space were respected.
“People were extremely well-cared for, relaxed and comfortable.” from the report
Personalised records
Care records gave clear guidance about people's routines, needs and preferences. Inspectors found them up to date and accurate.
“Records were personalised, up-to-date and accurately reflected people's care and support needs.” from the report
Enough staff
Staffing levels were adjusted to people's needs, including for people requiring one-to-one support. Recruitment checks were also completed.
“There were enough staff available to provide individual care and support to each person.” from the report
Choice and communication
People were supported to express their views using methods suited to them, including pictures, signs and electronic devices.
“Information was accessible to involve people in decision making about their lives.” from the report
Improved environment
The two bungalows had been improved and were described as light, spacious, welcoming and hygienic.
“The atmosphere was bright and welcoming and the buildings were better-maintained with a good standard of hygiene.” from the report
Oral health guidance
needs fixingInspectors felt guidance about some people's oral health needs was not detailed enough. The home addressed this during the inspection.
“We discussed that guidance about people's oral health care needs could be more detailed and this was addressed immediately.” from the report
Involvement in care reviews
needs fixingInspectors said people should be involved in monthly reviews of their care, future plans and aspirations.
“We discussed that people should be involved in the monthly evaluations to discuss their care and support needs and their plans for the future and their aspirations.” from the report
- 01What work has been completed on the damaged doors and doorframes, and what remains on the action plan?
- 02How will my relative be involved in monthly reviews of their care, future plans and aspirations?
- 03How will you record and provide the specific oral health support my relative needs?
- 04How do you decide staffing levels when someone needs one-to-one support, including at night?
- 05How will my relative be supported to communicate choices and take part in activities that interest them?
This was a comprehensive inspection covering all five CQC questions and both the premises and the care provided. This explanation was written from the published report of 28 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 1-2 Dalby View
4 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2019Requires improvementdown from GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- February 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 21 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Middlesbrough
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 31 can care for a couple. 9 years' experience on average.
“I found Alison to be kind , caring helpful concencious... Alison has a heart of gold”
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.