CQC report explained · a residential care home
What the CQC found at Saint Elkas Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, December 2017
Rated Good; inspectors found safe, kind and personalised care across all five areas they assessed.
The inspection was unannounced and took place on 07 November 2017. One inspector and an expert by experience spoke with four people, staff and the manager. They also reviewed care records, training, recruitment checks, maintenance documents and quality audits.
The home was rated Good overall. It was also rated Good for Safe, Effective, Caring, Responsive and Well-led. People said they felt safe, supported and listened to.
Inspectors found enough staff, safe medicines support, suitable risk assessments and good links with health professionals. People were involved in their care, supported to make choices and encouraged to develop independence. The home had a previous rating of Good, which remained unchanged.
Staffing and safety
Inspectors found enough staff for people's needs. Staffing could be changed to support appointments and events.
“There was sufficient staff for people's needs and a recruitment process which was followed.” from the report
Medicines support
Medicines were stored, recorded and given safely. People learning to manage their own medicines had checks and support.
“Since the introduction of the checklist there had been no further errors.” from the report
Kind relationships
Staff were calm and kind. People said they had positive relationships with staff and felt able to talk with them.
“All the staff communicated with people in a calm and kind manner.” from the report
Choice and independence
People helped shape their care, meals and activities. They were supported to build skills, including using public transport and preparing food.
“People had been empowered to make choices about their life.” from the report
Quality checks
The manager used audits and feedback to monitor the home. Inspectors saw examples of action being taken after audits.
“We saw that audits had been completed across all areas of the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you support my relative to set and work towards their own goals?
- 02How do you assess whether someone is ready to manage some or all of their own medicines?
- 03How do you review risks when people go out independently, and how would you respond if their needs changed?
- 04How will you support my relative's family relationships, religious wishes and end-of-life preferences?
- 05How can my relative or our family raise a concern, and how will we be told what action was taken?
This was an unannounced inspection of the overall service, covering all five CQC questions and looking at both the accommodation and the care provided. This explanation was written from the published report of 7 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Saint Elkas Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- July 2014Inspected but not rated
- November 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- June 2011
Registered with the Care Quality Commission on 30 June 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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62 live-in carers within about an hour of Derbyshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.