CQC report explained · a residential care home
What the CQC found at Safeharbour (Droitwich)
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risks were assessed and reviewed, staffing levels were considered sufficient, and medicines were stored, administered and checked safely.
- Effective?
- Good
- Staff had training linked to people's needs, including autism awareness and mental capacity. People received support with food, health appointments and specialist advice.
- Caring?
- Good
- People described staff as kind and nice. Staff supported people's dignity, communication, independence, friendships and personal interests.
- Responsive?
- Good
- Care plans were detailed and updated when people's needs changed. Staff supported people's preferred routines, family relationships, cultures, religions and activities.
- Well-led?
- Good
- The manager was described as approachable and supportive. Regular checks, meetings, questionnaires and care plan reviews were used to monitor and improve the service.
What inspectors found, May 2018
Safeharbour (Droitwich) was rated Good, with safe, kind and personalised care; end-of-life wishes were still being recorded.
This was an unannounced comprehensive inspection on 11 April 2018. One inspector spoke with people living at the home, staff and relatives, and reviewed care records, medicines checks, training records, complaints information and quality monitoring.
The home supported five people at the time, although it is registered for six people with a learning disability or autistic spectrum disorder. Inspectors found that people were safe, treated kindly and supported to make choices, stay independent and enjoy activities and relationships.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home had also been rated Good at the previous inspection in April 2016, so the overall rating remained Good.
Personalised support
Care plans gave staff detailed guidance about people's communication, anxieties, routines, likes and dislikes. This helped people take part in activities safely and in ways that suited them.
“People living at the home had their preferences and interests met and their safety needs taken into account.” from the report
Safe medicines support
Medicines were stored securely and staff had their competence checked. Senior staff completed weekly audits and the manager completed monthly checks.
“We saw medicine audits were completed weekly by senior staff and monthly by the registered manager.” from the report
Kind and respectful care
People were supported by staff who understood their communication methods and respected their privacy, dignity and independence.
“We saw staff respected people's dignity, privacy and independence.” from the report
Activities and relationships
People were supported to follow their interests, attend activities, maintain family contact and build friendships within the home.
“People were supported to maintain friendships by finding activities people liked and that they could attend together.” from the report
Strong oversight
The manager carried out regular checks on medicines, equipment, the environment, infection control and care plans. Staff and relatives were asked for their views.
“The registered manager undertook regular checks of the service.” from the report
End-of-life wishes not yet recorded
minorThe manager was still gathering people's end-of-life wishes. These were intended to be added to care plans, so families should ask whether this has now been completed.
“The registered manager was in the process of gaining people's end of life wishes and these were to be recorded in people's care plans for staff to follow in the event of their death.” from the report
- 01Have my relative's current end-of-life wishes been discussed and recorded in their care plan?
- 02How would you support my relative's particular communication methods, routines and signs of anxiety?
- 03How are medicines checked, including medicines given when needed?
- 04What activities and community visits could my relative take part in based on their interests?
- 05How would you support contact with our family and other important relationships?
This was an unannounced comprehensive inspection covering all five key questions; the Good ratings from April 2016 remained Good. This explanation was written from the published report of 4 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Safeharbour (Droitwich)
2 rated inspections over 2 years: the service has held its Good rating throughout.
- May 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.