CQC report explained · a residential care home
What the CQC found at Sadlers Place
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, visiting arrangements, hygiene and outbreak management. The provider also described measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Outstanding
- This area was not assessed in this targeted inspection.
- Well-led?
- Outstanding
- This area was not assessed in this targeted inspection.
What inspectors found, March 2022
Sadlers Place: inspectors were assured about infection controls, but the service was inspected and not rated.
This was an announced, targeted inspection on 16 February 2022. Inspectors gave 24 hours' notice and looked mainly at infection prevention, visiting arrangements and the effect of COVID-19 staffing pressures.
Inspectors were assured that the home was managing infection risks. This included visitor screening, lateral flow testing, PPE, staff training, COVID-19 testing, cleaning, social distancing and arrangements for preventing or managing outbreaks.
The home was not given an overall quality rating. The Safe question was recorded as inspected but not rated, so this report is not a full assessment of the home's care.
Visitor infection checks
Visitors had PPE available, were screened before entry and had to take a lateral flow test before visiting.
“Personal Protective Equipment including masks, gloves and aprons were available to visitors on entry to the building.” from the report
Staff PPE training
Staff were trained to use PPE, and managers checked that they were putting it on and removing it safely.
“Staff had received training in how to use personal protective equipment (PPE) and staff practice in donning and doffing was monitored by management” from the report
COVID-19 testing system
A tracking system was used to monitor whether staff completed COVID-19 testing in line with national guidance.
“The management implemented a tracking system to ensure staff completed COVID-19 testing in line with current national guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing staffing pressures caused by illness or COVID-19?
- 02How do you check that staff and visitors follow the home's current infection control and PPE procedures?
- 03How are visitors screened and tested before entering the home now?
- 04How do you monitor COVID-19 testing for staff and people living in the home?
- 05How do you manage and communicate any infection outbreak?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not provide ratings for the other care areas. This explanation was written from the published report of 4 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2019
Rated Outstanding; inspectors found highly personalised care, exceptional responsiveness and strong leadership.
This was an unannounced, planned inspection on 12 November 2019. One inspector spoke with people, relatives, staff and professionals, observed care, and checked care, medicine, staff and management records.
The home was rated Good for Safe, Effective and Caring. Inspectors found people were protected from abuse, medicines were managed safely, staff were trained, and people were treated with kindness, dignity and respect.
Responsive and Well-led were rated Outstanding. People had strong choice and control, personalised support, meaningful activities and community links. The registered manager and staff were praised for creating an open culture and improving people's quality of life.
The overall rating improved from Good at the previous inspection, published on 17 May 2017, to Outstanding. The report says CQC would continue to monitor information about the home until its next visit.
Personalised support
Staff adapted support to people's needs, fears, health needs and changing circumstances. People were encouraged to make choices and try new things.
“People received highly personalised, responsive care from staff who went above and beyond to ensure people achieved positive outcomes and were as independent as they wished.” from the report
Choice and independence
People helped decide how they spent their time and were supported to develop daily living skills. They also had involvement in the running of the home.
“People's support focused on them having as many opportunities as possible to continue their daily routines and maintain their independence.” from the report
Activities and relationships
People attended local clubs and events and were supported to build friendships outside the home. Activities were based on individual interests and preferences.
“People were encouraged and supported to engage with services and events outside of the home.” from the report
Kind and respectful care
People and relatives said staff cared about them. Inspectors found that staff protected privacy and dignity and promoted independence.
“People were happy living at the home and had trusting, mutually respectful relationships with staff.” from the report
Strong leadership
The manager and staff created an open and supportive culture. People, relatives and staff were encouraged to give feedback and help improve the home.
“Governance systems were clear, embedded in the service and effective in driving improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you adapt the care plan to my relative's specific needs, preferences and goals?
- 02How do you support people to take positive risks while keeping them safe?
- 03How would you support my relative to attend activities, clubs or services outside the home?
- 04How are medicines checked and how are families told if a medicines error occurs?
- 05How would you support my relative's communication, cultural needs and involvement in decisions?
This was an unannounced comprehensive inspection covering all five CQC questions, including the care home environment and the care provided. This explanation was written from the published report of 18 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sadlers Place
3 rated inspections over 4 years: the service has improved, from Good to Outstanding.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2019Outstandingup from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- May 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2014
Registered with the Care Quality Commission on 21 November 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Walsall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,200 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.