CQC report explained · a residential care home
What the CQC found at Sabre Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were understood and managed, staffing was sufficient, recruitment was safe and medicines were handled properly.
- Effective?
- Good
- Staff were trained and supported, people's health needs were assessed, and people were helped to access health and alcohol support services.
- Caring?
- Good
- People said staff treated them well. Staff knew people's histories, preferences and needs, and supported choice, dignity and independence.
- Responsive?
- Good
- Care plans reflected people's needs and routines. People were supported to access the community, maintain relationships and raise concerns.
- Well-led?
- Good
- Inspectors found strong person-centred leadership, well-maintained records and effective systems for monitoring the quality and safety of care.
What inspectors found, December 2019
Sabre Court was rated Good; inspectors found safe, respectful and personalised care with strong management.
This was a planned inspection on 5 November 2019. One inspector spoke with five people and five staff, and reviewed care, medicine, recruitment and management records.
The home supported up to 11 people with mental health needs linked to alcohol misuse. Inspectors found people received consistent, safe care and that staff knew them well.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The overall rating stayed Good, the same as at the previous inspection published in April 2017.
Good risk management
Staff understood people's risks and supported them to stay safe while keeping as much independence as possible.
“Personal risk assessments were developed and reviewed. Staff supported people to manage known risks while also maintaining independence in a positive framework.” from the report
Skilled staff
Staff training was linked to the needs of the people living in the home, and staff said they felt supported.
“Training was designed around the needs of the people staff supported.” from the report
Kind and respectful care
People spoke positively about staff. Inspectors saw staff treating people with respect and supporting their choices and independence.
“Staff treated people with respect and dignity. People told us staff treated them well and respected their privacy.” from the report
Personalised support
Care plans included people's health needs and preferred routines. Staff could describe people's support needs in detail.
“Care plans detailed people's health, care and support needs including preferred daily routines.” from the report
Strong management
The home had systems to monitor care, identify shortfalls and support staff performance. Records were well maintained.
“Effective management systems were in place to monitor the service and address shortfalls in a timely way.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative if their mental health or alcohol use caused a new risk?
- 02How often would you review their risk assessments and decide whether extra staff support was needed?
- 03How would you help my relative access local alcohol support services and other health care?
- 04How would you involve my relative in planning and reviewing their care and daily routines?
- 05Who should my relative or family contact if they have a concern or complaint?
This inspection looked at the care home, its premises and care, and rated all five CQC questions; the previous rating was Good. This explanation was written from the published report of 14 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2017
Sabre Court was rated Good; inspectors found safe, caring and personalised support, with strong management and no breaches.
This was an announced inspection on 27 March 2017. One inspector spent time with five people, staff and managers. They observed support and checked care plans, medicines, staff records, safety documents, audits and policies. They also spoke with two relatives and health and social care professionals.
The inspectors rated the home Good in all five areas: safe, effective, caring, responsive and well-led. People said they felt safe and were supported by staff who understood their needs. Care plans and risk assessments were detailed and regularly reviewed. Medicines were managed safely, and there were enough trained staff.
The home supported people with mental health needs and alcohol misuse issues to make choices, stay independent and use local services. It had systems for complaints, staff supervision and quality checks. The report says the home was not in breach of any regulations.
Consistent staff support
The home had a small, experienced staff team and a 24-hour shift pattern. Inspectors found there were enough staff to meet people's needs.
“There was a very consistent staff team who worked a 24 hour shift pattern that provided continuity of support for people.” from the report
Personalised care
Care plans reflected people's needs, choices and risks. People were involved in writing and reviewing their plans.
“We looked at two care plans for people who lived at Sabre Court and saw they were person centred.” from the report
Respect and kindness
Staff knew people well and supported their privacy, dignity and preferred routines. Inspectors saw warm and positive relationships.
“We saw staff treating people with dignity and respect and people at the service said they were happy with how staff treated them and they were given their privacy.” from the report
Strong oversight
The home used regular audits, action plans, staff questionnaires and people's feedback to review how it was run.
“The home carried out a wide range of audits as part of its quality programme.” from the report
Difficulty getting statutory support
minorThe home reported some difficulty getting statutory services involved when people were in crisis or when their mental health was declining. It was trying to improve partnership working.
“The service told us they sometimes had difficulty in engaging with statutory services when people were in crisis or even to get services involved if people were beginning to decline in their mental health.” from the report
- 01How do you support people whose mental health is declining or who are in crisis when statutory services are difficult to engage?
- 02How would you support my relative with alcohol misuse, including any health monitoring or detox support they may need?
- 03How are risk assessments reviewed and updated if my relative's needs or behaviour change?
- 04How will my relative be involved in writing and reviewing their care plan?
- 05How do you maintain consistent staffing during sickness, leave or emergencies?
This was an announced comprehensive inspection covering all five CQC questions, with observations, records checks and discussions with people, staff, relatives and health and social care professionals. This explanation was written from the published report of 26 April 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sabre Court
3 rated inspections over 5 years: the service has held its Good rating throughout.
- December 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Registered with the Care Quality Commission on 4 August 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.