CQC report explained · a nursing home
What the CQC found at Ryhope Manor Care Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, June 2021
Inspected but not rated; inspectors found recruitment, agency staffing and infection controls were in place.
This was an unannounced, targeted inspection on 17 June 2021. It looked at concerns about recruiting new staff and using agency staff, rather than the whole service.
Inspectors found staffing levels were monitored and agency staff checks included training and competence. Recruitment checks included Disclosure and Barring Service checks and references.
Inspectors were assured that infection prevention measures were in place, including safe visiting, personal protective equipment, testing, hygiene and outbreak planning.
The home was inspected but not rated at this visit. Its previous overall rating was Good, published in October 2018, and that rating remained unchanged because this inspection was targeted.
Staffing levels
Staffing levels were planned and monitored to help make sure people received safe support.
“Staffing levels were monitored to ensure there were enough staff deployed to support people safely.” from the report
Agency staff checks
The home had checks to make sure agency staff were suitable, including checks of their training and competence.
“Where agency staff were used systems were in place to ensure they were suitable for the service.” from the report
Recruitment checks
The recruitment process included checks intended to reduce the risk of unsuitable staff being employed.
“The provider's recruitment process minimised the risk of unsuitable staff being employed.” from the report
Limited inspection
minorThis visit did not examine the whole Safe area or the other four areas of care. A full assessment was left for the next comprehensive inspection.
“We will assess all of the key question at the next comprehensive inspection of the service.” from the report
- 01How do you check the training and competence of agency staff before they work in the home?
- 02How do you monitor staffing levels on each shift, and what happens if there are not enough staff?
- 03Which recruitment checks are completed before a new staff member starts?
- 04How are infection control, personal protective equipment and testing arrangements kept up to date?
- 05When is the next comprehensive inspection or full review expected?
This was a targeted inspection of specific concerns about recruitment and agency staff, with infection prevention and control also reviewed; it did not assess the whole Safe area or the other key questions. This explanation was written from the published report of 29 June 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2020
Ryhope Manor Care Home was inspected but not rated; inspectors found infection control measures were in place during a coronavirus outbreak.
This was an announced, targeted inspection on 11 December 2020. Inspectors checked infection prevention and control arrangements because the home had experienced a coronavirus outbreak.
Inspectors were assured that the home was managing visitors, admissions, testing, PPE, social distancing, shielding, hygiene and outbreak prevention. Staffing levels had been maintained with help from agency staff.
People were supported to keep in touch with family by video or telephone. The home was developing safe visiting arrangements in line with current guidance.
The home was inspected but not rated. This report does not give an overall quality rating or ratings for the other four key questions.
Infection control
Inspectors found appropriate measures at the entrance and throughout the home to reduce infection risks. Furniture had been adjusted to support social distancing.
“Appropriate measures were in place at the entrance and in the home to reduce the risk of infection.” from the report
PPE and staff training
PPE was stored, used and disposed of appropriately. Staff had extra infection prevention and control training, with regular audits.
“Staff had undertaken additional training in infection prevention and control and regular audits were carried out.” from the report
Safe admissions
The provider was following national guidance for people moving into the home and admissions were carried out safely.
“The provider was following national guidance for anyone moving into the home and admissions were carried out safely.” from the report
Family contact
People could keep in touch with relatives by video or telephone. The home was working on safe visiting arrangements.
“People were supported to keep in touch with their family members via video or telephone calls.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visits currently arranged and how do you keep them safe?
- 02What happens if there is another infection outbreak in the home?
- 03How often are staff and residents tested, and how are the results managed?
- 04How do you maintain staffing levels when agency staff are needed?
- 05How do you make sure new admissions follow the latest guidance?
This was a targeted inspection of infection prevention and control during a coronavirus outbreak; the service was inspected but not rated and the report does not assess the other key questions. This explanation was written from the published report of 19 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ryhope Manor Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2020Inspected but not ratedSafe: Inspected but not rated
- October 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2017
Registered with the Care Quality Commission on 20 September 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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46 live-in carers within about an hour of Sunderland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,210 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.