CQC report explained · a nursing home
What the CQC found at Ryecourt Nursing Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found high staffing levels, safe premises, accurate medicines records and good monitoring of accidents and incidents. They noted that some risk assessments were generic rather than specific to potential concerns.
- Effective?
- Outstanding
- The home used detailed assessments and care plans that were regularly changed as people's needs changed. Staff had extensive training, including specialist training in dementia, nutrition and health conditions.
- Caring?
- Outstanding
- Inspectors observed respectful, empathetic and dignified care. Staff supported people as individuals and involved relatives in care planning and daily life.
- Responsive?
- Outstanding
- Care plans included different options and were updated when people's needs changed. People received personalised activities, strong social support and sensitive end of life care.
- Well-led?
- Outstanding
- The management team used audits, surveys and feedback to monitor quality and improve care. Staff said they were valued, supported and encouraged to raise ideas or concerns.
What inspectors found, August 2018
Rated Outstanding overall; inspectors found exceptionally caring, effective and responsive care, with safety rated Good and generic risk assessments needing further development.
Inspectors visited the home without announcing it on 23 May 2018. They spoke with people, relatives, staff and a health professional. They observed care, checked the building and reviewed care, staff and safety records.
The home was rated Outstanding overall. Effective, caring, responsive and well-led were all rated Outstanding. Safe was rated Good. Inspectors found high staffing levels, accurate medicines records, detailed care planning and staff who treated people with dignity and respect.
The home had improved from Good at the previous inspection in September 2015. Inspectors found strong leadership, excellent staff training, personalised activities and sensitive end of life care. They also noted that some risk assessments were generic rather than specific to possible concerns.
Kind and respectful care
Staff consistently treated people with dignity and showed empathy. Inspectors saw staff communicate in ways that supported people's feelings and individual realities.
“Staff were highly skilled communicators and able to engage with profound empathy and respect.” from the report
High staffing levels
Inspectors found very high staffing levels and suitable skill mixes. This meant staff could spend time with people and respond promptly to their needs.
“Rotas we looked at evidenced very high numbers and skill mixes of staff who worked each shift.” from the report
Personalised care
Care plans contained detailed information about people's histories, preferences and needs. They gave staff different options when an approach did not work.
“Care plans gave multiple options so that staff had alternatives if something did not work.” from the report
Strong leadership and oversight
The management team used many audits, surveys and review systems to monitor people's welfare, safety and the quality of care.
“The management team had considerable and exhaustive procedures to assess the quality of the service, people's welfare and everyone's safety.” from the report
Some risk assessments were too general
needs fixingInspectors found that some staff risk assessments were generic instead of being specific to possible concerns. The provider said these would be developed further.
“We found these were generic rather than specific to potential concerns.” from the report
- 01Have the generic risk assessments identified by inspectors been replaced with individual, specific assessments?
- 02How are medicines records and medicine risk assessments checked now?
- 03How will you keep us informed about changes in our relative's care plan and treatment?
- 04What activities are available for someone who does not want to join group activities?
- 05What end of life support can you provide, including support for relatives?
This was an unannounced inspection covering all five CQC questions and the overall quality of the home. This explanation was written from the published report of 11 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ryecourt Nursing Home
2 rated inspections over 2 years: the service has improved, from Good to Outstanding.
- August 2018Outstandingcurrent ratingup from GoodSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- February 2016GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of Blackpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 31 can care for a couple. 12 years' experience on average.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.