CQC report explained · a residential care home
What the CQC found at Rutland Road Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, August 2020
Rutland Road Care Home was inspected but not rated; inspectors found some good infection control practice but areas needing improvement.
This was an announced, targeted inspection on 11 August 2020. It looked only at infection prevention and control during the coronavirus pandemic, rather than all aspects of care.
Inspectors found good practice including recording visitors' details, taking temperatures, providing hand sanitiser, supporting people to understand the virus and masks, and offering activities. They also found that the home had managed an outbreak with minimal impact.
The home was inspected but not rated. Inspectors were assured in some areas, but only somewhat assured about visitors, shielding and social distancing, use of protective equipment, premises hygiene and the infection control policy. They signposted the provider to resources to improve its approach.
Visitor checks
The home recorded visitors' names and contact details, took temperatures and made sanitiser available.
“The service took names and contact details on arrival. Temperatures were taken and sanitiser was readily available.” from the report
Support with restrictions
People were supported to learn about the virus and wearing masks, which helped them go out independently again.
“The service had supported people to be educated about the virus and the importance of wearing masks when out of their house.” from the report
Activities and emotional support
People had activities that interested them, including garden wall art and supportive wellness envelopes for times when someone felt low.
“People had access to activities of interest. For example, they had completed wall art in the garden and put together wellness envelops when a person was feeling low.” from the report
Managing an outbreak
Although the accommodation did not meet recommended guidance, inspectors said staff managed this proactively and the outbreak had minimal impact.
“This had been shown by the minimal impact that had occurred when there was an outbreak of the virus in the home.” from the report
Infection control policy
needs fixingInspectors were not assured that the infection prevention and control policy was up to date. They signposted the provider to resources to improve its approach.
“We were not assured that the provider's infection prevention and control policy was up to date.” from the report
Some infection control arrangements
needs fixingInspectors were only somewhat assured about visitor controls, shielding and social distancing, use of protective equipment, and the layout and hygiene of the premises.
“We were somewhat assured that the provider was using PPE effectively and safely. We have signposted the provider to resources to develop their approach.” from the report
- 01What has been changed to make sure the infection prevention and control policy is up to date?
- 02How are visitors prevented from catching or spreading infections?
- 03How are shielding and social distancing managed in the accommodation?
- 04How do staff use protective equipment safely and effectively?
- 05What changes have been made to the layout and hygiene practices of the premises?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not rate the other areas of care. This explanation was written from the published report of 21 August 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2018
Rutland Road Care Home was rated Good; inspectors found safe, kind and person-centred care with no serious concerns.
This was a comprehensive, unannounced inspection on 14 March 2018. Inspectors spoke with four people living in the home, staff and managers. They observed care and checked care records, medicines, staff files, training, complaints and quality checks.
The home supported up to five people with mental health needs, and all five places were occupied. Inspectors found effective risk assessments, enough staff, safe medicines arrangements and suitable infection control. People had care plans based on their needs, choices and preferences.
People described staff as kind, respectful and supportive. They were involved in decisions, meals, activities and reviews of their care. Staff supported access to healthcare and helped people maintain independence.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The previous overall rating was also Good, and inspectors found no evidence of serious risks or concerns.
People felt safe
People told inspectors they felt safe, and the home had risk assessments, safeguarding procedures and enough staff to support people safely.
“People told us they were safe living at the service and that staff supported them well.” from the report
Kind and respectful staff
Inspectors observed caring relationships. People said staff respected their privacy, dignity, choices and independence.
“Our observations supported this as it was clear that staff had developed caring and respectful relationships with people.” from the report
Personalised support
Care plans took account of people's needs, choices and preferences. People were involved in reviewing their care and could pursue hobbies and activities.
“People's care plans showed that they were supported in a person-centred way so that their individual needs were met.” from the report
Good management checks
Managers used regular audits and an external audit to monitor quality and address shortfalls.
“The provider had effective systems to assess and monitor the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How are residents currently involved in assessing risks and reviewing their care plans?
- 02How are medicines checked now, and how do you make sure doses are given on time?
- 03How often are care and medicine treatment reviewed with the community mental health team?
- 04What activities and community links are currently available for residents?
- 05What improvements have resulted from your recent quality audits?
This was a comprehensive, unannounced inspection covering all five CQC questions and the overall quality of the home. This explanation was written from the published report of 16 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rutland Road Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- August 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- May 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- March 2013
Registered with the Care Quality Commission on 19 March 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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88 live-in carers within about an hour of Bedford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.