What the CQC found at Rutland Care Village

Staff knew how to recognise and report concerns. Managers worked with the local authority to investigate concerns and protect people from harm.

“Staff followed the provider's safeguarding policy and procedure.” from the report

The home had nurses and care workers, including permanent and bank staff. Staff were trained, supervised and understood people's needs.

“The service was well-staffed with permanent and bank staff.” from the report

Inspectors observed safe medicines administration. Medicines were stored correctly and staff had training and competency checks.

“The staff member followed the principles of safe administration.” from the report

The home had effective governance systems and good working relationships with healthcare and social care professionals.

“The service had clear and effective governance, management and accountability arrangements.” from the report

One person needed repositioning every four hours, but staff had not always completed the chart. Inspectors said this meant there was no record to prove the required frequency had been followed, although the person had not developed pressure damage.

“One person at risk of pressure damage needed re-positioning every 4 hours. However, staff had not always completed their re-positioning chart.” from the report

Staff files were mostly complete, but one file did not have a recent photograph. The photograph was supplied after the inspection.

“Staff files were mostly complete. One staff member did not have a recent photograph on their file.” from the report

Some people wanted to sit at separate tables rather than one large communal table for lunch. The manager said they would consult people and consider changes.

“Some people said they would prefer to sit at separate tables in small groups.” from the report