CQC report explained · a nursing home
What the CQC found at Rustington Convalescent Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found people were protected from abuse and avoidable harm. Risks were assessed, staffing was sufficient, medicines were managed safely and infection control arrangements were in place.
- Effective?
- Good
- This key question was not inspected during this visit. The report says ratings for key questions not inspected were carried over from the last inspection.
- Caring?
- Good
- This key question was not inspected during this visit. People told inspectors that staff were helpful, caring and friendly and provided a good standard of care.
- Responsive?
- Good
- This key question was not inspected during this visit. The report says the home provided short-term convalescence and respite care, with support based on people's needs.
- Well-led?
- Good
- Inspectors found approachable management, an open culture, regular quality checks and good working relationships with health professionals.
What inspectors found, November 2023
Rustington Convalescent Home is rated Good; inspectors found safe, caring support and strong management, with visits often held in the conservatory.
This was a focused inspection on 16 October 2023. Inspectors visited the home, spoke with people, relatives, staff and professionals, and reviewed care plans, risk assessments, medicines records, recruitment files and quality checks.
The home was rated Good overall. Safe and Well-led were both rated Good. Inspectors found enough staff, safe medicines systems, suitable risk assessments and effective safeguarding. People and relatives described staff as helpful, caring and friendly.
The inspection also found an open management culture, regular checks on care quality and good partnership working with health professionals. The overall rating stayed the same as at the previous inspection, published in August 2016. The other key questions were not inspected during this visit.
Safe staffing
Inspectors found enough staff to meet people's needs safely. People said staff responded quickly when help was requested.
“There were enough staff in place to ensure people remained safe and met their needs.” from the report
Safe medicines
Medicines were monitored and given safely. Records showed that people received medicines as prescribed.
“Medication Administration Records (MAR) showed people received their medicines as prescribed and these records were completed accurately.” from the report
Positive culture
People, staff and professionals described the home as welcoming, friendly and supportive. Management was open to feedback.
“There was an open and relaxed culture within the home where people were comfortable and happy around staff.” from the report
Good partnership working
Staff worked with health professionals, including occupational therapists and a local surgery, to support people's recovery and move back home.
“Staff worked successfully with a range of professionals and stakeholders involved in peoples care to ensure they received timely and responsive support.” from the report
Improvements to the building
Since the previous inspection, the provider had refurbished and modernised people's rooms and communal areas.
“Since the last inspection, the provider had made positive changes within the home, including extensive refurbishment and modernisation of people's rooms and communal areas.” from the report
Visits often held in the conservatory
minorSome people and relatives said visits were often facilitated in the large conservatory because of the home's Covid-conscious practices. Inspectors discussed this with management but were assured visits followed current guidance.
“Some people and relatives stated that, while the home was very Covid conscious in its practices, visits were often facilitated in the large conservatory area.” from the report
- 01How will you assess and review my relative's particular recovery, nursing and personal care needs before admission?
- 02How will you support my relative to manage their medicines independently, if appropriate, or make sure staff give them safely?
- 03How are visits arranged, and when can visits take place in areas other than the large conservatory?
- 04How will you work with health professionals to support my relative's treatment and safe return home?
- 05What refurbishment or modernisation work has been completed in the rooms and communal areas?
This was a focused inspection of Safe and Well-led only; the report says ratings for key questions not inspected were carried over from the last inspection. This explanation was written from the published report of 3 November 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2022
Rustington Convalescent Home was inspected but not rated; inspectors found good infection control and visiting arrangements.
Inspectors made an announced, targeted visit on 22 February 2022. They gave the home 24 hours' notice. The inspection focused on infection prevention and control, visiting arrangements and any staffing pressures linked to COVID-19.
Inspectors were assured that visitors were protected from infection, people were admitted safely, PPE was used correctly and testing was available. They also found that the home was clean and had detailed cleaning schedules, including for frequently touched areas.
The home had arrangements for safe and regular visits during the pandemic. Staff had received infection control training. The service was inspected but not rated, so this report does not provide a new overall quality rating.
Clean environment
The home was clean and tidy, with robust cleaning schedules covering frequently touched areas.
“The service was clean and tidy throughout. There were robust cleaning schedules inclusive of high touch point areas, to promote safe infection control practices.” from the report
Safe visiting
The home had suitable visiting procedures and supported regular visits during the pandemic.
“The registered manager has facilitated visits for people safely and regularly during the pandemic.” from the report
Staff infection control
Staff had received infection control training and were observed using PPE correctly.
“Staff had received all appropriate infection prevention and control training.” from the report
COVID-19 arrangements
Inspectors were assured that the home had arrangements for testing, safe admissions, outbreak management and the use of PPE.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Inspectors raised no specific concerns in this report.
- 01What measures are currently in place to manage staffing pressures caused by COVID-19 or other absences?
- 02How are visiting arrangements managed now, and what checks are visitors expected to complete?
- 03How do you keep cleaning schedules up to date, including for high-touch areas?
- 04When was the last full inspection or rating of the service, and what has changed since then?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 5 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rustington Convalescent Home
2 rated inspections over 7 years: the service has held its Good rating throughout.
- November 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Rustington Convalescent Home →
- March 2022Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Rustington Convalescent Home →
- August 2016GoodSafe: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 30 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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