CQC report explained · a nursing home
What the CQC found at Russell Court Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including visitors, admissions, testing, protective equipment, cleaning and outbreak management.
- Effective?
- Good
- This area was not covered by the targeted inspection.
- Caring?
- Good
- This area was not covered by the targeted inspection.
- Responsive?
- Good
- This area was not covered by the targeted inspection.
- Well-led?
- Good
- This area was not covered by the targeted inspection.
What inspectors found, March 2021
Russell Court Nursing Home was inspected but not rated; inspectors were assured about its infection prevention and control measures.
The inspection took place on 18 February 2021. It was announced and focused only on infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home managed visitors, new admissions, testing, protective equipment, social distancing and cleaning safely. They also found up-to-date infection control policies and regular checks.
The home was inspected but not rated. This means the visit did not give an overall quality rating or ratings for all five areas of care.
Safer visiting
Visits were arranged in advance and used a screened visitor pod, so visitors could enter without coming into the home.
“Visiting was by appointment only. A visitor pod had been created with floor to ceiling screens to support safe visiting.” from the report
Safe admissions
New people had a negative Covid-19 test and a 14-day isolation period, with health monitoring during that time.
“A negative test for Covid-19 and a 14-day isolation period were in place.” from the report
Clean environment
The home had cleaning schedules, infection control audits and some touch-free bathroom improvements.
“There were cleaning schedules in place and the home looked clean.” from the report
Checks followed up
Regular infection control audits were completed and actions were followed up when needed.
“Regular infection control audits were done by the infection control lead with actions followed up where necessary.” from the report
Inspectors raised no specific concerns in this report.
- 01Are visits still by appointment, and is the visitor pod or another screened visiting arrangement still available?
- 02What testing and isolation arrangements are now used when someone moves into the home?
- 03How often are infection control audits completed, and can you explain how actions from the latest audit were followed up?
- 04What are the home's current ratings for Effective, Caring, Responsive and Well-led, as these areas were not covered by this inspection?
This was a targeted inspection of infection prevention and control only; the home was inspected but not rated and the other care areas were not covered. This explanation was written from the published report of 5 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2019
Rated Good; inspectors found safe, kind and personalised care across all five areas they assessed.
This was an unannounced comprehensive inspection on 3 April 2019. One inspector, a nurse adviser and an expert by experience reviewed records, observed care and spoke with people, relatives, staff and health professionals.
The home was caring and responsive. People said staff were kind, respectful and quick to help. Care plans were regularly updated, people's choices were supported, and activities were available. Complaints had been investigated and resolved.
Inspectors also found safe medicines systems, suitable staffing, staff training and links with health professionals. All five areas were rated Good. This means legal requirements were met and people's outcomes were consistently good. The previous inspection in October 2016 was also rated Good.
Kind and respectful care
People consistently told inspectors that staff were caring. Inspectors saw staff speaking warmly with people and supporting their dignity and privacy.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Personalised care planning
Care plans covered people's health, communication, emotional wellbeing, mobility and preferences. Nursing staff reviewed them regularly when people's needs changed.
“The care plans were regularly reviewed by nursing staff so they accurately reflected people's changing needs and wishes.” from the report
Safe staffing and recruitment
Inspectors found enough staff during the visit, with staffing adjusted to people's dependency levels. Recruitment checks had been completed before staff started.
“Staffing numbers were flexible to changes in people's dependency levels.” from the report
Good clinical support
Staff worked with GPs, community nurses, therapists, hospice staff and hospital teams. Referrals were made promptly when people needed further health support.
“Staff worked closely with professionals to promote people's health and wellbeing.” from the report
Activities and choice
People were asked what activities they wanted and described enjoying music, movement, cinema trips and meals out. Their cultural and religious beliefs were also supported.
“People consistently told us they enjoyed the range of activities offered.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and update my relative's care plan if their health, mobility or dementia needs change?
- 02How many staff, including nursing staff, will be available on the shifts when my relative is likely to need the most help?
- 03How will you manage my relative's medicines, including any medicines prescribed only when needed?
- 04What activities are available, and how will you support my relative's personal, cultural or religious interests?
- 05How would you involve our family in end of life planning and decisions if my relative became seriously ill?
This was an unannounced comprehensive inspection covering all five CQC questions, and the CQC looked at both the premises and the care provided. This explanation was written from the published report of 12 June 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Russell Court Nursing Home
3 rated inspections over 4 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- June 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
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Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
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