CQC report explained · a residential care home
What the CQC found at 62 Wright Street
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Staff understood safeguarding and how to report concerns. Risks, accidents, medicines, infection control, fire safety and staffing were managed appropriately.
- Effective?
- Good
- People had access to health professionals and staff followed dietary and clinical guidance. Staff had relevant training and understood mental capacity and liberty safeguards.
- Caring?
- Good
- Staff were warm, kind and respectful. They used different communication methods to understand people's wishes and involved people in decisions wherever possible.
- Responsive?
- Outstanding
- Care plans were highly personalised and based on people's goals, preferences and needs. People were supported to take part in a wide range of activities, holidays and community life.
- Well-led?
- Good
- The home had a visible management team, regular audits and a culture of openness and improvement. Staff said managers listened to and supported them.
What inspectors found, May 2018
Rated Good overall; inspectors found exceptionally personalised care and Outstanding support for people's individual lives and activities.
This was an unannounced inspection on 15 February 2018. One inspector looked around the home, checked care and medicines records, reviewed staff recruitment and training records, and spoke with relatives, staff and health and social care professionals. An observation method was used because inspectors could not speak directly with the people living there.
The home was clean and well maintained. Inspectors found enough trained staff, safe medicines systems, appropriate risk assessments and good safeguarding arrangements. People appeared happy and relaxed, and staff treated them with warmth, respect and patience.
The overall rating was Good. Safe, Effective, Caring and Well-led were rated Good. Responsive was rated Outstanding, improving from the previous inspection. This was because care was highly personalised and people were supported to communicate, become more independent, join in activities and be part of their community.
Personalised care
Support was built around each person's communication, preferences, goals and aspirations. Staff used creative approaches to help people express themselves and make choices.
“People received an outstanding level of care. Skilled and extremely caring staff supported people in an exceptionally person centred way.” from the report
Safety and risk
Inspectors found suitable safeguarding, risk management, medicines and emergency arrangements. Risks were managed in ways that aimed to preserve people's independence.
“Risks were managed effectively and people clearly felt safe meeting new challenges with the support of the staff.” from the report
Activities and community life
People were supported to enjoy activities that mattered to them, including sport, music, holidays and local events. Staff also helped people build links with their community.
“Arrangements for social activities were innovative, met people's individual needs, and followed best practice guidance so people could live as full a life as possible.” from the report
Kind relationships
Inspectors saw calm, friendly interactions and laughter during the visit. Staff provided care without rushing and respected privacy and dignity.
“We saw throughout the inspection people were comfortable in their surroundings with no signs of agitation or stress.” from the report
Management and improvement
Managers were present and available, and the home used audits, meetings and feedback to improve care. Staff described an honest and supportive culture.
“There was a particularly strong emphasis on continuous improvement.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you learn and recognise my relative's way of communicating choices, pain, distress or consent?
- 02How would you support my relative to continue their existing interests and take part in new activities?
- 03What health professionals would be involved in supporting my relative, and how would appointment outcomes be recorded?
- 04How would you involve my relative and their family in care reviews and best-interest decisions?
- 05How do you manage risks while still helping people become more independent?
This was an unannounced inspection covering all five key questions; Responsive improved to Outstanding while the other four ratings remained Good. This explanation was written from the published report of 3 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 62 Wright Street
2 rated inspections over 2 years: the service has held its Good rating throughout.
- May 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 2 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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What to check when you visit
At least 100 live-in carers within about an hour of Bolton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.