CQC report explained · a residential care home
What the CQC found at Royal College Manchester
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2019
Rated Good; inspectors found personalised, safe care, although some staff felt senior leaders were more detached and Wi-Fi was not always reliable.
Inspectors visited on 6 March 2019. They spoke with people using the home, relatives, staff and managers. They reviewed three people's care and medicine records, along with quality checks.
The home supported up to 40 young adults with profound and multiple learning difficulties. Inspectors found personalised care, skilled communication with non-verbal people, suitable homes and support with independence, activities, education and work placements.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home was also rated Good at its previous inspection, published on 4 August 2016.
Personalised support
Care was planned around each person's needs, preferences and communication. Homes were adapted to suit the people living there.
“People received personalised care that suited their needs.” from the report
Communication
Staff understood how people communicated without speech and used methods such as signing, symbols and objects of reference.
“Staff were skilled in communicating with non-verbal people.” from the report
Independence
People were supported to develop everyday skills, make choices and take part in their own care as far as possible.
“People were encouraged to learn everyday skills such as assisting with meal preparation, putting laundry into the washing machine and sorting clothes.” from the report
Activities and opportunities
People took part in activities on site and in the community. The home also worked with organisations to arrange work experience.
“People were supported to be active and participate in activities both on-site and in the local community.” from the report
Safe care
Inspectors found clear risk plans, trained staff, safe medicine arrangements and systems for learning from incidents.
“Robust systems were in place to keep people safe from abuse.” from the report
Senior leadership contact
minorSome staff felt senior staff in the wider organisation were less connected with the service than previously.
“Some staff told us they felt senior staff in the organisation were more detached from the service than they had been.” from the report
Wi-Fi reliability
minorA relative reported that unreliable Wi-Fi affected attempts to use Skype. Staff and IT were working to resolve this.
“It's frustrating when the WiFi doesn't work reliably when we try and Skype.” from the report
- 01How do senior staff stay connected with the houses and support workers now?
- 02Has the Wi-Fi problem been fixed, and how do you support residents to keep in touch with family if it fails?
- 03How will you communicate with my relative and record their choices if they cannot speak?
- 04What everyday skills, activities, education or work opportunities could you support my relative to develop?
- 05How are relatives involved in support plans and annual review meetings?
This was a planned inspection covering all five CQC questions and both the accommodation and personal care provided as one package. This explanation was written from the published report of 17 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Royal College Manchester
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Stockport
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.