CQC report explained · a residential care home
What the CQC found at Rowley House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Staff understood safeguarding procedures and the person's risks. Staffing levels were considered adequate, recruitment checks had been completed, and medicines were checked and audited safely.
- Effective?
- Good
- Staff had relevant induction, training and supervision. The person's food, drink, healthcare, oral care and best-interest arrangements were recorded and supported.
- Caring?
- Good
- Staff were kind, calm and respectful. They involved the person and their relative in care decisions and promoted privacy and independence.
- Responsive?
- Good
- Care was personalised around the person's life history, wishes and preferences. Staff supported communication, leisure choices and access to activities, and a complaints procedure was available.
- Well-led?
- Good
- The manager and staff showed a person-centred approach. Audits, staff meetings, supervision, feedback and partnership working gave the manager oversight of the service.
What inspectors found, January 2022
Rowley House was rated Good in all five areas; inspectors found safe, kind and personalised support.
This was the first inspection since the home was registered in September 2020. The visits took place on 15 and 21 December 2021. One inspector spoke with staff, a relative and health professionals, briefly met the person living there, and checked care, risk, medicines, recruitment and management records.
The home supported one person at the time. Inspectors found that staff knew the person well, treated them kindly and supported their choices, independence and access to activities. Staff understood the person's risks, medicines were managed safely, and healthcare and dietary needs were met.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The report says this meant the person's outcomes were consistently good and that care was person-centred, organised and delivered with dignity and respect.
Safe medicines
Inspectors found medicines were managed safely. Staff received training and competency checks, and medicine totals matched the records.
“We checked tablets remaining against records and found these were correct.” from the report
Choice and independence
Support focused on giving the person choice and control, building skills and increasing independence.
“The outcomes for the person using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.” from the report
Kind and respectful care
Staff were observed interacting calmly and warmly. They supported privacy, dignity and independence.
“We saw staff interacted with the person in a friendly calm way.” from the report
Personalised support
Staff knew the person well and used information about their history, wishes and preferences to plan care.
“Records included details of life histories, wishes and preferences.” from the report
Good staff preparation
Staff had completed induction and received training relevant to their roles and the person's needs.
“Records confirmed staff had received, or were due to commence training that was relevant to their roles and the needs of the person.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you match staff to my relative's particular needs, risks and communication style?
- 02How do you support people to gain new skills and become more independent?
- 03How are as-needed medicines and short-life medicines recorded, checked and reviewed?
- 04What activities and community opportunities would be available for my relative's interests?
- 05How would you involve my relative and our family in care planning and reviews?
This was the first inspection and covered all five key questions, including infection prevention and control; one person lived at the home and no one was receiving end-of-life care. This explanation was written from the published report of 8 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rowley House
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2020
Registered with the Care Quality Commission on 18 September 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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