CQC report explained · a residential care home
What the CQC found at Rowans Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found enough staff, safe medicines systems, individual risk assessments and suitable infection control arrangements.
- Effective?
- Good
- The report did not give a rating for Effective during this inspection.
- Caring?
- Good
- The report did not give a rating for Caring during this inspection. Inspectors did, however, record positive comments about staff kindness and support.
- Responsive?
- Good
- The report did not give a rating for Responsive during this inspection.
- Well-led?
- Good
- The home had clear responsibilities, regular audits and effective systems for monitoring quality. Inspectors found a positive, person-centred culture.
What inspectors found, March 2023
Rowans Residential Care Home was rated Good; inspectors found safe, kind and well-managed care, but only Safe and Well-led were rated.
The inspection took place on 25 February 2023 and was announced 24 hours beforehand. One inspector spoke with the manager, one staff member, three residents and three relatives. They also checked care records, medicines records, staff recruitment files and management records.
Inspectors found people were protected from abuse and avoidable harm. There were enough staff, medicines were managed safely, risks were reviewed and infection control arrangements were suitable. People and relatives described staff as kind, patient and supportive.
The home had effective checks on care quality, accidents, complaints and safeguarding concerns. The overall rating was Good. Safe and Well-led were also rated Good, with both ratings unchanged from the previous inspection in 2018.
People felt safe
People told inspectors they felt secure. Risks such as falls, nutrition and dependency were assessed and reviewed.
“People told us they felt safe living at Rowans Residential Care Home.” from the report
Enough and suitable staff
Inspectors found enough staff to meet people's assessed needs. Recruitment checks included references and DBS checks.
“There were sufficient numbers of staff employed and on duty to meet people's assessed needs.” from the report
Safe medicines
Medicines were administered as prescribed. Staff were trained and systems covered ordering, storage, administration and disposal.
“People received their medicines in a safe way, as prescribed for them.” from the report
Kind, person-centred care
Staff knew people's preferences and communication needs. Care plans and risk assessments were regularly reviewed.
“The manager and staff were committed to their roles and had built positive and caring relationships with people.” from the report
Good management checks
The home had regular audits and oversight of complaints, incidents and safeguarding concerns. It also worked with health and social care professionals.
“There were effective quality assurance and auditing systems in place designed to drive improvements in the service's performance.” from the report
Manager registration was still in progress
minorThe manager had applied to register with the CQC, but the application had not yet been completed at the time of the visit.
“At the time of our inspection the manager was in the process of applying to register as manager with the commission.” from the report
- 01Has the manager's application to register with the CQC now been completed?
- 02How are falls, nutrition and other changing risks reviewed for each resident?
- 03What staffing levels will be in place for my relative, and how stable is the staff team?
- 04How will the home support family visits if there is an infection outbreak?
- 05How will my relative's personal preferences and communication needs be recorded and kept up to date?
This inspection rated Safe and Well-led only; the report did not give new ratings for Effective, Caring or Responsive. This explanation was written from the published report of 10 March 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2022
Rowans Residential Care Home was inspected but not rated; inspectors found good infection control and visiting arrangements.
This was an announced, targeted inspection on 10 February 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements and any staffing pressures linked to COVID-19.
Inspectors were assured that the home was using protective equipment safely, arranging testing, following hygiene measures and keeping its infection control policy up to date. They also found that visits were being supported in line with government guidance.
The manager kept people, staff and families updated about safety procedures. Inspectors spoke with two people, who said they were satisfied with their care and felt safe.
The home was inspected but not rated. This means the inspection did not give a full quality rating for the service or a rated score for the five questions.
Infection control
Inspectors were assured that the home had effective arrangements for preventing and managing infection, including PPE, testing, cleaning and an up-to-date policy.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Family visits
The home supported contact with relatives through appointments and designated essential care givers, including during COVID-19 outbreaks.
“People were supported to maintain contact with friends and family.” from the report
Communication
The manager kept people, staff and families informed about safety procedures and precautions.
“The manager was communicating with people, staff and family members regularly to make sure everyone had an understanding of procedures and precautions being taken” from the report
People felt safe
The two people inspectors spoke with said they were satisfied with their care and described the home and staff positively.
“Yes, All the staff wear their masks all the time. I feel very safe.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you managing staffing pressures now, and have they affected people's care?
- 02How are visits arranged now, including visits from essential care givers and visits for people receiving end of life care?
- 03How often are high-touch areas cleaned and how are cleaning checks recorded?
- 04How do you keep families informed when infection control guidance changes?
- 05What are the home's current ratings for care areas that were not assessed in this inspection?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not give a full service rating. This explanation was written from the published report of 9 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rowans Residential Care Home
3 rated inspections over 7 years: the service has held its Good rating throughout.
- March 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Rowans Residential Care Home →
- March 2022Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Rowans Residential Care Home →
- March 2018Goodstayed GoodSafe: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- January 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 18 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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10 live-in carers within about two hours of Cornwall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,200 a week. 8 can care for a couple. 12 years' experience on average.
“He had been a little anxious before she arrived, but has since stated that he would be very happy for her to care for him again”
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