CQC report explained · a residential care home
What the CQC found at Rowan - Innova House CLD
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risk assessments, staffing levels, recruitment checks and medicine systems were found to be suitable.
- Effective?
- Good
- Staff had suitable training and knowledge, and people's health, food, communication and independence needs were supported. The report noted that some renewed DoLS authorisations had not been notified to CQC.
- Caring?
- Good
- People were treated with dignity and respect and were involved in decisions about their care. Staff responded with compassion when people were upset or anxious.
- Responsive?
- Good
- Care was personalised to people's needs, preferences and goals. People had flexible activities and an accessible complaints process.
- Well-led?
- Good
- The home had approachable leadership, effective audits and a culture of learning from incidents. People, relatives and staff were asked for their views and feedback was acted on.
What inspectors found, January 2019
Rowan - Innova House CLD was rated Good in all five areas; inspectors found safe, caring and person-centred support, with a shortfall in notifying CQC about renewed DoLS authorisations.
This was an unannounced inspection on 29 November 2018. Two inspectors observed care, spoke with four people, four care staff and the registered manager, and checked care records, recruitment files, audits, policies and incident records.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were safe, treated with respect, supported to make choices and helped to build independence. Staff understood people's needs and worked with health and social care professionals.
The home had been rated Good at the previous inspection, published in January 2016, and kept that rating. Inspectors said no concerns were raised during this inspection and planned to inspect again within 30 months.
People felt safe
People told inspectors they felt safe, and staff understood safeguarding and how to report concerns. Risk assessments and incident reviews helped guide safe support.
“People were safe and protected from avoidable harm.” from the report
Respect and dignity
Staff knew people well and supported privacy, choice and independence. Examples included helping people manage personal care and exercises in private.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Personalised support
Care plans reflected people's needs and goals. Staff supported people with activities such as volunteering, meal planning and cooking.
“People's care was personalised to their own needs and preferences.” from the report
Learning and leadership
The home used audits, feedback and reviews of incidents to improve care. Staff said they were listened to and could raise suggestions.
“The service was consistently managed and well-led.” from the report
DoLS renewals were not always reported
needs fixingThe home notified CQC when a DoLS authorisation was first made but did not notify CQC when some authorisations were renewed. The report says this did not affect the quality of care, and the manager said it would be done in future.
“The registered manager had notified us when a DoL was initially authorised, but they had not notified us of renewals once this initial authorisation had expired.” from the report
- 01How do you now track and report renewed DoLS authorisations to CQC?
- 02How would you support my relative's specific health, communication and behavioural needs?
- 03How do you promote independence while keeping people safe when they need one-to-one support?
- 04How are relatives' feedback and complaints recorded and acted on?
- 05How do you review incidents and update care plans when people's needs change?
This inspection looked at the care home premises and care provided and assessed all five CQC questions, using observations, discussions, four people's care records and other service records. This explanation was written from the published report of 24 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rowan - Innova House CLD
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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