CQC report explained · a residential care home
What the CQC found at Rosslyn Residential Care
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risk assessments were regularly reviewed, staff understood safeguarding procedures, recruitment checks were completed and staffing levels were good. Medicines records were properly completed and audits were used to identify errors.
- Effective?
- Good
- Staff received induction, ongoing training, supervision and support. People were supported with food, drink, consent and access to healthcare professionals.
- Caring?
- Good
- People and relatives described staff as kind and caring. Inspectors observed respectful support that protected privacy, dignity and independence.
- Responsive?
- Good
- Care plans were personalised and included people's life histories, interests and wishes. People and relatives were involved in care planning, and activities were arranged to suit people's interests and abilities.
- Well-led?
- Good
- The management team was described as open, inclusive and approachable. Quality checks, surveys and audits were used to monitor the service and identify improvements.
What inspectors found, February 2019
Rated Good in every area; inspectors found safe, kind and responsive care with effective management.
This was an unannounced comprehensive inspection carried out over 5 and 10 December 2018. Inspectors spoke with people living in the home, relatives, managers and care staff. They also reviewed care records, staff recruitment and training records, medicines records, maintenance records, menus and activities.
The home was rated Good overall and in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from harm, received their medicines as prescribed, and had enough staff to meet their needs promptly.
People were supported by trained staff who respected their choices, privacy and dignity. Care plans were personalised, relatives were involved, and activities were provided. The home had quality checks in place and had made improvements since the previous inspection, including a new electronic care-record system and ongoing refurbishment.
Enough staff
Inspectors found staffing levels were higher than the level recommended by the home's dependency tool. This helped people receive support promptly.
“Staffing levels were good which ensured that people's needs were met in a timely way.” from the report
Safe medicines support
Medicines were given by trained staff whose competence had been checked. Records were completed properly and regular audits were carried out.
“People received their medication safely by trained staff who had their competencies checked.” from the report
Kind and respectful care
Staff supported people patiently and respectfully. Inspectors saw staff reassure a person who became anxious and help them to remain relaxed.
“We saw this gesture gave the person comfort and they visibly became more relaxed.” from the report
Personalised care
Care plans included information about people's lives, interests and preferences. People and relatives were involved in planning and reviewing care.
“People and their relatives were involved in the planning and review of their care.” from the report
Activities and engagement
The home provided group activities and individual engagement for people who stayed in their bedrooms or were cared for in bed. Inspectors saw people enjoying a gentle exercise session.
“These activities ensured people were not socially isolated.” from the report
Inspectors raised no specific concerns in this report.
- 01What progress has been made with the planned refurbishment of bedrooms, bathrooms, communal areas and furnishings?
- 02How are you using the new electronic care-record system to keep staff up to date about changes in my relative's needs?
- 03How will you involve my relative and our family in care-plan reviews and decisions about their support?
- 04Which activities would be suitable for my relative, and how do you provide individual engagement if they prefer to stay in their room?
- 05How do you check that medicines continue to be given safely and that any recording errors are dealt with quickly?
This was an unannounced comprehensive inspection covering all five key questions, and the previous Good ratings remained unchanged. This explanation was written from the published report of 22 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rosslyn Residential Care
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 19 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Hertfordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 82 can care for a couple. 12 years' experience on average.
“She handled the new situation in front of her with such professionalism and I felt I could trust her 100%.”
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.