What the CQC found at Rosglen

Care plans covered people's wider identity, goals and aspirations, not only their physical needs. Staff used them to support people to achieve personal goals.

“Care plans were highly personalised and gave clear information on how to support the person beyond just their physical needs to ensure their entire person-hood was upheld.” from the report

Inspectors saw warm interactions and caring conversations. The person living there said staff and managers were caring and approachable.

“Care staff interacted in a positive and warm manner. It was clear through observation, staff were familiar with the person's needs.” from the report

The home worked with health professionals and supported healthier choices. Inspectors saw examples of progress in people's physical and mental wellbeing.

“Records showed people had been seen by a range of healthcare professionals to ensure their needs were met.” from the report

The home supported individual interests, social opportunities and community links. It had its own transport to help people take part in activities outside the home.

“The service had its own transport to increase flexibility of activities and social opportunities available to people outside of the home.” from the report

Managers used audits, meetings and a wider governance system to monitor safety and quality. Learning from incidents and audits was shared across the provider's services.

“There was a well-established governance framework in place.” from the report

The assessment process did not always fully consider whether people would be compatible with others in the home. Inspectors had seen periods when relationships in the home did not lead to positive outcomes.

“We found minor improvements were required to the assessment process to ensure it was a holistic approach which fully considered the compatibility of people living at the service before they were admitted.” from the report

One incident had not led to a review of the person's care plan and risk assessment, even though the provider's policy required this.

“We saw one incident which did not lead to a review of the person's care plan and risk assessment by the management team” from the report

Inspectors found that limited diversity in the staff team had sometimes affected outcomes. Managers said they planned to address this through future recruitment.

“We saw there were periods where the lack of diversity in the staff team did not always lead to positive outcomes.” from the report

Staff gave mixed feedback about the emotional and practical support they received after an untoward incident. Managers said they were already taking steps to improve this.

“We received mixed comments from staff about the emotional and practical support they received from the management team immediately following an untoward incident.” from the report

Because only one person was living in the home during the inspection, inspectors had limited information about the outcomes for the two people who had previously lived there.

“There was a lack of available information and feedback to corroborate they were consistently achieving good outcomes for all people.” from the report