CQC report explained · a residential care home
What the CQC found at Rosewood Lodge Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about most infection prevention measures, including testing, cleaning, visiting arrangements, social distancing and safe admissions. They found that some PPE fitted poorly and that the infection control policy was not regularly reviewed.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, February 2021
Rosewood Lodge Residential Home was inspected but not rated; inspectors found mostly good infection control, but some PPE fitted poorly and the policy was out of date.
This was an announced, targeted inspection on 21 December 2020. It looked only at infection prevention and control, partly because of coronavirus outbreaks in care homes.
Inspectors were assured that visitors were checked, PPE and social distancing were used, testing took place, and people could safely be admitted or isolated. The home also supported contact with families through phone and video calls and had arrangements for visits when allowed.
The overall service and Safe question were marked “Inspected but not rated”. This means the visit was not a full assessment of the home's overall quality or a scored rating.
Visitor safety
Visitors were checked for symptoms, supervised and expected to follow infection control guidance and wear suitable PPE.
“People and visitors were monitored for symptoms of COVID-19.” from the report
Family contact
The home helped people keep in touch with family, friends and religious groups through phone and video calls. It also had arrangements for visits when permitted and at the end of life.
“People were supported to maintain their relationships with family, friends and religious groups through phone and video calls.” from the report
Testing and isolation
Regular testing was completed for people and staff, and there were procedures to support people to isolate safely.
“Regular testing of people who used the service and staff was completed in line with current guidance.” from the report
Clean environment
The home was tidy and cleaned regularly to reduce the risk of infection spreading.
“The service was tidy and cleaned regularly to minimise the risk of people catching or spreading COVID-19.” from the report
Poorly fitting PPE
needs fixingSome PPE was not available in different sizes. Inspectors said this meant some items fitted staff poorly and reduced their effectiveness.
“Not all PPE was available in different sizes which meant some PPE fitted staff poorly and compromised the effectiveness.” from the report
Policy not kept current
needs fixingThe infection control policy had not been reviewed regularly enough to make sure it reflected current guidance.
“The provider's infection control policy had not been regularly reviewed to ensure it contained current guidance.” from the report
- 01Are PPE items now available in sizes that fit every member of staff properly?
- 02When was the infection control policy last reviewed, and how will it be kept up to date?
- 03How are visitors currently checked, supervised and supported to follow infection control guidance?
- 04How are people supported to keep in touch with family if visits are restricted?
- 05What arrangements are in place for testing and isolation when someone may have an infection?
This was a targeted inspection of infection prevention and control under Safe; the overall service was not rated and the other four questions were not assessed. This explanation was written from the published report of 2 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2018
Rosewood Lodge Residential Home was rated Good; inspectors found safe, kind and personalised care, with some medicine records not always completed correctly.
Inspectors visited on 17 and 25 October 2018 without warning. They spoke with people living at the home, relatives, staff and the manager. They reviewed care files, medicine records, risk assessments, staff files, complaints and quality checks.
The home was rated Good in all five areas. People were protected from abuse, risks were assessed, staffing was sufficient and medicines were generally given safely. Staff were trained and suitable checks had been completed before they were employed.
People and relatives described staff as kind and caring. Care plans included people's needs, preferences and life histories. People had choices about food, activities and daily routines, and were supported to maintain their health, independence and relationships.
Some handwritten medicine records had not always been completed properly. The manager agreed to address this. The overall Good rating stayed the same as at the previous inspection, and inspectors found no serious risks or concerns.
Enough staff
Inspectors found staffing levels sufficient to meet people's needs. Recruitment checks included references, identification and criminal record checks.
“The service had enough staff on duty to meet people's needs.” from the report
Kind and respectful care
People and relatives spoke positively about staff. Inspectors saw friendly, respectful and attentive support.
“Everyone [staff] is nice. They will fetch you anything, and they know me well.” from the report
Personalised support
Care plans recorded people's likes, dislikes, life histories and communication needs. Staff could explain how people preferred their care to be provided.
“The members of staff we spoke with demonstrated a good knowledge about the people they supported, and could tell us about people's likes, dislikes, habits, routines and life history.” from the report
Choice and activities
People were offered choices about meals, routines and activities. They were supported to follow their interests and maintain relationships.
“People gave us examples of how they were supported to maintain their independence and made choices about their daily lives.” from the report
Quality monitoring
The manager used audits, surveys and meetings to check the service and respond to people's views. Records inspected were organised and up to date.
“The records we reviewed were fully completed, up to date, and well organised.” from the report
Medicine records
needs fixingSome handwritten medicine records were not completed correctly on every occasion. The manager accepted this and said it would be addressed.
“Some handwritten medicine records had not always been completed appropriately by staff.” from the report
- 01What changes were made after inspectors found that some handwritten medicine records were not completed appropriately?
- 02How do you now check that every medicine record is completed correctly?
- 03How will you assess my relative's risks and keep their care plan up to date?
- 04What choices would my relative have about meals, bedtime, activities and daily routines?
- 05How would you involve my relative and our family in reviews and concerns about their care?
This was an unannounced inspection of the whole service, including accommodation, care and all five rating areas, carried out over two visits. This explanation was written from the published report of 16 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rosewood Lodge Residential Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Rosewood Lodge Residential Home →
- November 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Rosewood Lodge Residential Home →
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Report published without a new overall rating.
- February 2014
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 18 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.