CQC report explained · a residential care home
What the CQC found at Roseleigh Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control was safe, including visiting, admissions, PPE, testing, cleaning and outbreak management. The provider also said it had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This was not assessed in this targeted inspection.
- Caring?
- Good
- This was not assessed in this targeted inspection.
- Responsive?
- Good
- This was not assessed in this targeted inspection.
- Well-led?
- Good
- This was not assessed in this targeted inspection.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control, safe visiting arrangements and measures to manage COVID-19 staffing pressures.
The inspection took place on 10 February 2022 and was announced 24 hours beforehand. It was a targeted inspection focused on infection prevention and control, including the effect of COVID-19-related staffing pressures.
Inspectors found the home was clean and tidy. They were assured that visiting, admissions, PPE, testing, social distancing, shielding and outbreak management were being handled safely.
The home was meeting the COVID-19 vaccination requirements that applied to care home workers and visiting professionals at the time. The service was inspected but not rated, so this report does not give an overall quality rating.
Safe visiting
Relatives and external professionals had arrangements to visit safely, with inspectors assured that visitors were protected from catching and spreading infections.
“Relatives and external professionals were supported to safely visit the service.” from the report
PPE supplies and training
Staff had been trained to use personal protective equipment, and the home had ample supplies available.
“Staff were trained in the use of personal protective equipment (PPE) and ample stocks of this were in place.” from the report
Testing
Regular COVID-19 testing was taking place for people using the service and staff.
“We were assured that the provider was accessing testing for people using the service and staff.” from the report
Clean environment
Inspectors found the home clean and tidy, with regular cleaning taking place.
“The home was clean and tidy, and regularly cleaned.” from the report
Inspectors raised no specific concerns in this report.
- 01What are your current arrangements for relatives and external professionals to visit safely?
- 02How do you currently train staff to use PPE, and are sufficient supplies available?
- 03How often are people living here and staff tested for infections?
- 04What staffing pressures are you experiencing now, and how are these affecting people's care?
- 05How do you currently prevent and manage infection outbreaks?
This was a targeted inspection of infection prevention and control, including COVID-19-related staffing pressures; the service was inspected but not rated overall and the other key questions were not assessed. This explanation was written from the published report of 18 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2019
Roseleigh Care Home was rated Good; inspectors found safe, kind and personalised care, with improvements since the previous inspection.
This was an unannounced inspection on 1 and 17 October 2019. Inspectors spoke with people using the home, relatives, staff, managers and visiting professionals. They observed care and checked care, medicines, staff and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines management, clean and well-maintained surroundings, kind staff and care plans that reflected people's choices.
The home had previously been rated Requires Improvement, with four breaches of regulations. Inspectors found that the provider had made improvements and was no longer in breach of regulations. Refurbishment, new furniture and better quality checks were also noted.
Kind and respectful staff
Staff knew people well and supported their dignity, choices and independence. Inspectors saw staff responding kindly to people's emotional needs.
“People were treated with kindness and the good relationships they had with staff impacted positively on their feelings of wellbeing.” from the report
Personalised care
Care plans included people's choices, preferences and cultural or spiritual needs. Staff understood how people communicated and what support they needed.
“People's assessments and care plans were person-centred and contained details of people's choices and preferences.” from the report
Activities and community links
People could choose activities and outings, including dementia-friendly events in the local community. Two activity co-ordinators covered six days each week.
“People were encouraged to take part in activities and outings of their choice.” from the report
Improvements after the last inspection
The provider had improved its quality checks and acted on the previous inspection findings. The home had also been refurbished and new furniture had been bought.
“After the last inspection the provider used external consultancy to improve the quality of the service provided.” from the report
Some fixtures needed washable coverings
minorInspectors found some light switches and nurse call points without plastic coverings, which made them harder to wash. The manager took immediate steps to put this right.
“We found some of the light switches and nurse calls did not have a plastic covering so they could be easily washed.” from the report
- 01What changes were made to the light switches and nurse call points after the inspection, and how are these checked now?
- 02How do staff make sure a person living with dementia is offered meaningful choices and can communicate their preferences?
- 03How do you check that care plans are updated promptly when someone's needs change?
- 04How do you monitor staffing levels at different times of day and when people need extra support?
- 05What improvements have been made through the current quality assurance system since this inspection?
This was a planned, unannounced inspection covering all five CQC questions, following an earlier Requires Improvement rating and four regulatory breaches. This explanation was written from the published report of 21 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Roseleigh Care Home
4 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2018Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- July 2017Requires improvementstayed Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- April 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- March 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Middlesbrough
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 31 can care for a couple. 9 years' experience on average.
“I found Alison to be kind , caring helpful concencious... Alison has a heart of gold”
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.